Customer Service Manager

LAUMA CULKSTENA

***** ****** ********

Perrysburg, OH 43551

Phone: 270-***-****

E-mail: abjc9c@r.postjobfree.com

Education

**** - **** ********** ** ******

RIGA, LATVIA

Master of Social Sciences- International Economics

1998 - 2002 VIDZEME UNIVERSITY COLLEGE VALMIERA,

LATVIA

Bachelor in Business Administration- Accounting

Experience

12/2007-presen H&R Block

t PLAINFIELD, IN

Tax Professional

Prepared individual income tax returns, researched state and

federal tax laws, identified the optimum filing status for each

client, as well as determined credit eligibility; provided

financial advice and solutions including IRAs, refund

anticipation loans, and savings accounts.

6/2010- 9/2010 Ceva Logistics

PLAINFIELD, IN

Customer Service Representative

Oversaw all aspects of high volume accounts relating to the

transportation of goods and the maintenance of the client's

needs. Traced and tracked customer's freight. Maintained contact

with the airlines, trucking companies and any agents that was

handling the freight to ensure shipper and consignees are aware

of any problems. Provided proof of delivery. Was responsible

for processing pick-up requests and entering data in the system.

Notified customers of any delays in shipping and dispatching

points. Entered shipment data in system.

5/2009-7/2009 Bluegrass Cellular, Inc

CAMPBELLSVILLE, KY

Service Technician

Assisted customers with programming, updating and repairing

cellular phones. Organized documentation for outsourced phone

repairs, followed up with deadlines. Assisted store manager with

monthly inventories, prepared various reports.

6/2008-8/2008 Hartwell &Co, LLC

SAINT JOSEPH, MI

Accounting Assistant

Assisted in audits, prepared spreadsheets related to audits,

updated electronic filing system.

1/2006- 3/2006 FREE TAX ASSISTANCE/EITC PROGRAM BENTON HARBOR, MI

Volunteer Tax Preparer (Seasonal position)

Prepared individual federal and state income tax returns,

identified the optimum filing status for each client, as well as

determined credit eligibility.

12/2002-8/2004 LOLA DIZAINS SIA

RIGA, LATVIA

Office Manager

Oversaw and coordinated office procedures, established work

priorities for production workshops and coordinated execution.

Researched and created financial reports, developed operations

manuals and assisted with legal correspondence. Prepared and

maintained contracts with suppliers, clients and employees.

Conducted internal warehouse and accounting audits.

6/2002-12/2002 LAURENss SIA

Riga, Latvia

Accounting assistant

Maintained files and automated systems, prepared bank account

transfers, reconciled transactions against accounting records,

assisted in preparing accounting reports, processed and recorded

routine accounting transactions (selected correct accounts,

posted, verified, and balanced debit and credit entries).

6/1999-1/2002 SANCESS SIA "CITA OPERA"

riga, latvia

Head Waitress

Was responsible for organizing the service in the dining room

and supervising waiters. Maintained correct table settings and a

high standard of service from the service staff. Conducted

orientation and training for the new employees. Designed and

implemented work schedules.

Skills QuickBooks, Tax Preparation Software, MS Office

Languages Latvian, Russian

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