Customer Service Representative
Resume:
Florence, KY ***** 859-***-****
********@***.*** Athena Briggs
Objective Organized, trustworthy, self-starter dedicated to
outstanding customer service.
Education Aug 2004 - May 2007 Larry A. Ryle High School,
Union KY
General Academic Degree
Jan 2010 - Dec 2011 Northern Kentucky
University
Aug 2007 - Dec 2009 Bluegrass Community &
Technical College
December 2009 Associates of Arts
Degree
January 2010 Northern Kentucky
University
Communications Degree / Business Degree
Work experience 03/10-07/10 ~ David's Bridal ~ Florence, KY
08/09-11/09 ~ A Book Company LLC ~ Lexington, KY
01/09-07/09 ~ Global Fitness Holdings ~ Lexington,
KY
10/08-01/09 ~ Trugreen Chemlawn ~ Lexington, KY
09/08-06/09 ~ Family Care Center ~ Lexington, KY
(volunteer)
08/08-10/08 ~ Wildcat Warehouse ~ Lexington, KY
04/08-07/08 ~ Upward Bound ~ Lexington, KY
05/08-06/08 ~ Blue Ridge Area Food Bank ~ Verona,
VA
01/08-05/08 ~ Max Rave ~ Lexington, KY
03/07-05/07 ~ NYS Collections ~ Florence, KY
12/06-05/07 ~ Macy's Home Dept. Store ~ Florence,
KY
12/05-11/06 ~ Smokey Bones Restaurant ~ Florence,
KY
11/04-01/05 ~ Michael's Arts and Crafts ~ Florence,
KY
Customer Service Representative
Helped to answer customer calls/emails in regards
to their online orders, cancellations, UPS traces,
and placed online orders
Auditor
Audited membership contracts, scanned paperwork,
and held weekly meetings with assigned gyms
Office Assistant
Filing, Contacting leads, Compiling folders
Volunteer
Clerical, Data Entry, Filing
Customer Service / Cashier / Hostess
Helped open and close store, assisted in floor work
and did a substantial amount of customer service
work.
Counselor
Helped the children with their academic work, made
sure they were eating properly, wrote weekly
reports on each student, and helped them with
everyday situations to work towards post secondary
schooling.
Wedding Consultant
Help to open and close the boutique, help brides to
find the proper attire for their wedding, also do a
substantial amount of customer service including
cashiering.
Special Skills Exceptionally rounded personality with plenty of
people skills, which I have gained over the past
six years. Completed four business courses and
received a General Clerical certificate. (Computer
Technical Applications, Business Law, Multi-Media
Publishing, and Sports/Event Marketing)
Hobbies As a student at Northern Kentucky University I have
become an active member of PRSSA (Public Relations
Student Society of America), along with Northern
Kentucky University's Communications Club. As a
former member of the Future Business Leaders of
America (FBLA) and Future Career and Community
Leaders of America (FCCLA) for three years, I was a
vice president and completed many community service
projects with these organizations. Some of the
projects I have contributed to include; organizing
a Career and College Fair for juniors and seniors,
raised money to donate to the new St. Elisabeth
Hospice Center, participated in the Angel Tree
Program for three years and read books to the
second grade classes at Shirley Mann Elementary
School. I was a FBLA state and national competitor
for both 2006 and 2007.
References Teresa Yates -Director of Operations
Lance Bartholomew - Cancellations and Personal
Training Director
Rachel Berry - Director of Membership Auditing
Jane Gill - Customer Service Manager
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