Customer Service Data Entry
Resume:
Brandi Elizabeth Chaffin Arrington
Anniston, AL 36201
************@*****.***
Education
. Advanced with Honors High School Diploma, Wellborn High School,
Anniston, AL, 2002.
. Associate of Science in General Studies (Honors), Gadsden State
Community College, Gadsden, AL, 2005.
. Bachelor of Science in Elementary Education (K-6) (Summa Cum Laude),
Jacksonville State University, Jacksonville, AL, 2009.
-Highly Qualified Status
-Alabama Reading Initiative (ARI) Trained - August 2009
Honors and Awards
. President's List, Jacksonville State University, Jacksonville, AL,
January 2008 - present.
. Dean's List, Jacksonville State University, Jacksonville, AL, June 2008
- present.
. National President's List, January 2008 - present.
. National Dean's List, June 2008 - present.
. Who's Who Among American Junior College Students, Gadsden State
Community College, December 2002 - May 2005.
Professional Work Experience
12/2007 - Present, Calhoun County Schools, Substitute Teacher, Anniston,
AL.
Fill in for teachers when they are absent; implement teacher lesson
plans; assign student classwork and homework; maintain
classroom management with control and discipline; complete daily
activities, reports, and evaluations to communicate any pertinent
information resulting from the day's activities to the teacher.
06/2009 - Present - Lane Bryant, Sales Associate, Oxford, AL.
Handle money; perform efficient customer service skills; complete
stock when necessary; straighten store to make sure it is nice and
tidy; open and close store; work with little or no supervision;
vacuum; clean windows and mirrors; help customers when necessary.
10/2006 - 10/2008 - Physicians Care, Referrals/Medical Records Clerk,
Oxford, AL.
Referred patients to other specialists; set up appointments;
performed data entry; certified authorizations for certain
procedures; interacted with several doctors' offices and
pharmacies; received and distributed mail; established and maintained
office and patient files; used professional mannerisms while checking
patients out of the clinic; handled money and gave receipts to
private pay patients; used fax machine and a 10-line phone
system; worked with little or no supervision; used a computer to
store and retrieve data; performed proficient tasks with computer
software such as Front Office, Pen Chart Lite, Scan Chart, and Word
Processing; scanned documents and named them into patients' charts;
got pre-certifications on patients' medications by calling their
insurance companies and then calling the pharmacies to confirm the
approvals, familiar with CPT and ICD-9-CM codes, able to type 66 WPM.
03/2006 - 05/2006 - The Supply Room (Temp.), CSR, Anniston, AL.
Demonstrated excellent computer skills by keying in customers' orders
with 100% accuracy; performed various types of data entry; received
phone calls; answered general questions; transferred calls to the
correct person; took messages correctly; showed excellent
comprehension skills over the phone by listening to what the customers
wanted and then finding the item in the catalog; customer service
skills; Used a fax machine and copier, worked with little or no
supervision.
12/2005 - 03/2006 - Altex Packaging (Temp.), Shipping/Receiving Clerk,
Oxford, AL.
Clerical assistant to the owner of business; kept supervisor's
appointment calendar; answered phones and transferred calls to
correct person; filed correspondence and made copies of paperwork;
used computer programs such as Excel and Quickbooks; data entry;
performed inventory and ordered supplies by looking up national stock
numbers using part numbers; pulled parts and tools from inventory to
fill customer orders; kept inventory of parts; processed shipping
and receiving paperwork for M-88 parts; able to follow directions
orally and written, worked well with little or no supervision.
05/05 - 08/05,05/04 - 08/04 - Anniston Army Depot - General Clerk
(Summer)
Worked with computer programs such as Word 2000, Excel, PowerPoint
and Access; performed light typing duties; composed correspondence and
memos from oral instructions and printed examples; established and
helped maintain office files by filing important documents in
correct places, answered the phone; took messages and made sure the
correct person received the message; made copies and used the fax
machine; designed, created, and painted games and decorations for the
Commander's off-site meeting.
10/2004 - 05/2005 - Martin's Pharmacy, Cashier, Oxford, AL.
Performed great customer service by waiting on customers as they
purchased merchandise and made sure they were satisfied; delivered
prescriptions to the correct customers; operated a cash register; made
change for customers; made sure cash drawer was balanced at end of
shift; made sure store was clean, stocked, and well kept.
05/2001 - 05/2004 - AmStar Stadium 12 Cinemas, Concessionist, Oxford,
AL.
Waited on customers by taking orders and making sure they received
what they ordered; operated a computerized cash register; handled
money when taking payments from customers; made sure my register was
balanced at end of shift; helped restock shelves; used
nomenclatures, stock numbers, and price of items to compute
authorized inventory; worked several machines including popcorn machine,
coke machine, and cotton candy machine; working space was neat,
clean, and tidy.
Affiliations
Kappa Delta Pi, education honor society
Pi Lambda Theta, education honor society
References
Connie Davidson
1829 W. 11th St
Anniston, AL 36201
Judy Carter
2360 Rainbow Dr.
Anniston, AL 36207
Brenda Callahan
1540 Rochester Rd SE
Jacksonville, AL 36265
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