Cynthia Dukes

*** ***** **** *****

Florence, SC 29506

Home: 843-***-****; Cell: 404-***-****

E-Mail: abjc81@r.postjobfree.com

Objective:

Seeking an administrative position, preferably in the areas of HRIS,

benefit coordinator, training specialist, payroll, and customer service

that utilizing my education, work experience, computer skills.

Education:

Associate in Science in Business, January 2007, Florida Metropolitan

University, FMU Online. GPA: 3.58. Related coursework: Introduction to

Finance, Business Enterprise, Applied Business Law, Principles of

Accounting I & II, Customer Relations and Servicing, International

Management, Small Business Management, Management Today, Principles of

Management, and Introduction to Marketing.

Coursework toward an Associate in Science in Business Admin, Darton

College, Albany GA.

Diploma Received, in Secretarial/Business, Meadow Business College, Albany,

GA.

Computer/Office Skills:

Microsoft Office Suite: Word, Outlook, Access, Excel, PowerPoint, and

Internet Explorer. Great Plains Accounts Payable software, data entry, and

multi-line phone systems. Typing: 65 wpm.

Work Experience:

November 2006 to Present

Fresenius Dialysis Clinic, Florence, SC

Insurance Admissions Coordinator

. Complete/verify accuracy of benefits paperwork on patient insurance

benefits, including Medicare, Medicaid, Cobra, Workers Compensation,

and commercial insurance benefits.

. Responsibilities include eligible determination and communication with

insurance company for rates.

. Inform patients rights/responsibilities/options on short/long term

disability/life insurance claims; determine validity of claim; inform

patients diagnosed with a terminal condition of their election to

receive benefits under the Accelerated Life Benefit, Settlement

Option, or Life Insurance Living Benefit; prepare paperwork for

submission

September 2002 to November 2006

Carolina Hospital System, Florence, SC

Financial Advisor Representative

. Billed Medicare claims using EDI, PCPCL, and SSI billing system.

. Reviewed all claims for payment, and verified appropriate billing

through Medicare I.

. Verified DX code and procedure on claim for processing, and performed

insurance updates.

. Responded to inquires from patients, and verified patient information

through HIQA.

. Communicated with other departments concerning patient insurance

billing through Hospice, HMO, SNF, and rehabilitation claims.

August 2005 to Present

C & J Business Management Services, Atlanta, GA

Account Payable Specialist (Part-time)

. Prepare and process accounts payable invoices, ensuring that payments

are timely and accurate.

. Perform filing and obtain approvals for expenditures from appropriate

departments.

. Perform accurate input, proper expense accounting, and prompt payment

and filing of paperwork.

. Interface with Purchasing Department, and other groups to identify,

and capture vendor discounts when available.

. Communicate with vendors to resolve disputes, and ensure that services

are not interrupted.

. Research issues with expense variances as part of monthly close cycle.

. Ensure monthly closing activities are accurately completed on time,

and review aged AP trial balance sheets to ensure that payments are

made promptly.

. Utilize computerized report writers and spreadsheets to assist in the

reconciliation of accounts payable, accrued purchases, prepaid

accounts, manual payments, and resolve discrepancies.

. Process employee expense reports, payments, and payroll.

December 2001 to September 2002

Carolina Loans, Florence, SC

Loan Processor

. Greeted customers, and answered multi-line phone system.

. Performed data entry, and approved and processed loans.

. Processed end-of-day closing procedure and verified cash and deposits.

. Posted payments from customers, and performed collection calls.

April 2001 to December 2001

Smurfit-Stone, Tucker, GA

Customer Service/Assistant Manager

. Promoted from Customer Service to Assistant Manager.

. Supervised Customer Service Department, conducted new hire

orientation, and ensured customer courtesy guidelines were met.

. Answered inbound phone line, and provided high levels of customer

service.

. Performed data entry, and entered inventory in log book.

. Processed shipping arrangements for out-going mail.

. Processed orders and invoices, and initiated product production

schedule in the database.

September 1998 to March 2001

Ablest Inc., Conyers, GA

Office Operation Supervisor

. Supervised and managed office staff, and ensured compliance with

applicable law for Human Resources procedures, utilizing experience

and knowledge of FMLA laws and regulations.

. Conducted new hire training, and processed Worker Compensation and

OSHA reports.

. Screened and interviewed potential candidates for job openings, and

recruited through local newspaper, job fairs, and the Internet.

. Processed payroll for 250 employees, and submitted weekly spreadsheet

for expense reports.

. Counseled employees on policies and procedures, and explained

benefits.

. Wrote monthly newsletter on current events and recognition awards for

employees.

. Processed credit and criminal background checks.

. Submitted monthly loss and growth report data spreadsheet to

corporation.

December 1992 to August 1998

The Walker Group Management Company, Albany, GA

Placement Staffing Coordinator

. Performed Administrative Assistant duties, and interviewed potential

job applicants.

. Processed payroll for 400 employees.

. Assisted clients with hiring process, Schedule drug testing for new

employee, including random testing

. Performed data entry, and processed Worker Compensation reports with

investigation.

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