Customer Service Administrative Assistant

Roshea D. Williams

*** ******** ****

Birmingham, Alabama 35235

205-***-****

Cell Phone 205-***-****

Objective Seeking a professional-level position utilizing my educational

background and applicable skills.

Education

Virginia College at Birmingham, Birmingham, Alabama

Associate of Applied Science Degree - Administrative Office

Management

June 2001 Graduated

Related Accounting I & II

Business

Courses Word Processing I & II Computerized

Accounting

Payroll Accounting Microbiology

Supervisory Management Desktop Publishing

Professional Career Management Effective Speaking

Microcomputer Fundamentals I & II Database

English Composition I & II

Experience Claims Assistant Representative March

2010-present

Wachovia Bank, Homewood, Alabama

Contract Worker (Temporary Assignment)

. Customer Service

. Entering in disputes for customer from their accounts

Telesales Representative

September 2005- July 2008

Cingular Wireless, Hoover, Alabama

. Wireless Sales

. Enter all data into the internal databases

. Received heavy amount of inbound calls

. Hit sales quotas on a consistent basis

. Provide excellent customer Service

Financial Service, Collector

September 2002- September 2005

T-Mobile Wireless, Hoover, Alabama

. Made Collection calls on delinquent accounts

. Entered all data into the internal database

. Maintained great customer Service

Administrative Assistant May 2000-

October 2004

Millennium Real Estate, Birmingham, Alabama

. Typing, creating, and maintaining files; data-entry

. Process invoices and minor purchases orders

. Maintaining time sheets for personnel

. Payroll, issued checks, deposit

Accounts Receivable September 1999 - May 2000

AAA of Alabama, Birmingham, Alabama

Data-entry

Processed insufficient checks & issued checks

. Modified daily work from other branches

. Provided excellent customer service

. Deposits

. Accounts Receivable/ Accounts Payable

Skills MS Word, MS Excel, MS Access, MS PowerPoint, PageMaker and

QuickBooks

Typing speed: 40 wpm; CPR-Health Care Professional; Data-entry

Honors Virginia College at Birmingham - President's List & Dean's

List

Certified Microsoft User Specialist - PowerPoint

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