Customer Service Administrative Assistant
Resume:
Lindsey Gonzales
Jacksonville, Florida 32223
OBJECTIVE
To obtain a position in a challenging workforce where my
education and experience will be an asset.
EMPLOYMENT
PATIENT FINANCIAL SERVICES REPRESENTATIVE II
2005-2010
BAPTIST MEDICAL CENTER
JACKSONVILLE, FL
Managed scanning of documents for future reference.
Handled all patient refunds on credit balances.
Assisted in cash posting on patient accounts.
Responsible for daily deposits.
Delivered ongoing customer service.
Updated patient demographics and insurance information.
Processed payments by credit card on patient accounts.
Made daily calls to patients to manage AR collections for
hospital charges after insurance.
Verified insurance benefits.
Assisted patients with payment arrangements.
Processed attorney request and negotiate settlements on
patient bills.
Processed applications on patients for charity approval.
Created spreadsheets in excel for management.
Organized policy and procedure manuals for all employees in
the department.
Ran daily reports to work from each day.
Set appointments for financial assistance evaluation.
Interviewed patients for financial assistance.
ADMINISTRATIVE ASSISTANT
2005-2005
REMEDY STAFFING/GENTIVA HEALTH SERVICES
JACKSONVILLE, FL
Scheduled appointments for home visits.
Managed time and payroll.
Completed discharge charts for billing.
Managed all patient documents.
Maintained patient demographics in computer.
Processed referrals from physicians.
MEMBER SPECIALIST/TELLER
2004-2005
COASTLINE FEDERAL CREDIT UNION JACKSONVILLE, FL
Assisted customers with deposits and withdrawals.
Established new accounts.
Processed loan applications.
Delivered ongoing customer service.
CUSTOMER SERVICE/INTERIM SUPERVISOR
2001-2004
HARRIS TEETER JACKSONVILLE, FL
Completed day end cash out for cashiers.
Maintained daily revenue logs.
Completed end of month reports.
Delivered ongoing customer service.
Assisted in daily operations.
EDUCATION
DIPLOMA
2000-2004
MANDARIN HIGH SCHOOL JACKSONVILLE, FL
HOBBIES
Playing softball, reading, watching the news, computers and spending time
with
family and friends.
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