Customer Service Quality Assurance

Rosemary Mikaio

abjc6e@r.postjobfree.com

**** ********** ***

San Diego, Ca 92126

Telephone: 408-***-****

OBJECTIVE: To obtain a position in a positive office/clerical field, while

attending school. Qualified in typing, filing, answering telephones, and

word processing. Ability to complete work assignments without supervision.

WORK EXPERIENCE:

4/2010 - present PROVIDE COMMERCE, San Diego, Ca.

Dealing directly with customers by telephone.

Respond

promptly to customer inquiries. Handle & resolve

customer

complaints. Obtain & evaluate all relevant information to

handle

inquiries & complaints. Perform customer verifications.

Process

orders, forms, applications & requests. Direct requests &

resolved issues to the designated resource. Manage customers

accounts. Keep records of customer interactions &

transactions.

Record details of inquiries, comments & complaints. Record

details of actions taken. Communicate & coordinate with

internal departments. Follow up on customer

interactions.

08/00 - 1/01 Solectron Corporation, Milpitas, Ca.

Worked as a Quality Assurance inspecting SMT boards, using

tools

by hand such as a microscope, tweezers and a fine tip

soldering iron

and recording MPI. Organizing and keeping area clean.

Same method by

hand to place labels on circuit boards according to company

systems

handbook. Having group discussions to better company

productivity.

01/00 - 8/00 Streamline Electronics Manufacturing, Milpitas, Ca.

Assembled security Fireboxes using tools such as a rechargeable

drill &

Screwdriver and mini flatheads for LED boards attached to

Fireboxes.

Testing LED boards with demo board for LED control. Inspecting

and

Using hand tools such as tweezers' and microscope on defective

LED

boards. Attaching correct labeling to Fireboxes. Packaging

Fireboxes and

loading on pallets for shipping.

9/98 - 4/99 Wal-Mart, Milpitas, Ca.

Worked as a Cashier/Store Floater (ability to handle positions

in other

departments in store)/Customer Service. Handled cashier,

counting,

Recording cash till. Answering incoming customer calls,

greeting

customers, working as well in the customer service and layaway

department. Restocking and organizing products as well as

maintaining

a clean and positive environment.

Education: Calaveras Hills High School, Milpitas, Ca.

General and college preparatory classes. Class of 1999.

Bryman College, San Jose, Ca.

Medical Insurance Billing and Coding Program. Class of 2002.

Technical Skills: HCFA 1500, UB92 Medical Terminology

Insurance Terminology

INTL Classification of Diseases

Medi-soft CPT 4 &

ICD Coding

Accounts Receivable Collections

Microsoft Word & Excel Typing 40 wpm

Windows '98, '00, Vista, and XP Ten-key Touch

Knowledge and use of fax, printer and

copier machines.

.

Achievements: Received "Faith In the Future" Scholarship, Calaveras Hills

High, Milpitas, Ca.

.

Contact this candidate