Summary

To obtain a position in an organization where I can utilize the

professional skills I have obtained through more than twenty-seven (27)

years of experience in Information Systems.

Highlights include training users on applications, tracking work orders,

scheduling technicians and satisfying customer needs.

Employment

Meridian Automotive Systems, Kentwood, MI

2005-2009

Communications Analyst

. Manage wireless help desk for 800 to 1000 wireless lines which

includes issuing, troubleshooting, and tracking devices

. Analyse communications invoices for accuracy, cost savings

opportunities and payment

using eAMI a Vendor Relationship Manager application

. Telephone and voicemail setup on Avaya, Cisco, Octel, Unity, and

Intuity systems

. Assisted in the installation of 9 Cisco VoIP systems between 4th Qtr

2007 - 1st Qtr 2009

. Worked closely with wireless carriers to keep cost down by reviewing

plans and call patterns

on a regular basis

. Preformed MAC orders on Avaya, Cisco, Octel, Unity, and Intuity

systems

. Managed long distance set up on voice accounts

. Managed open help desk tickets for the communications group

. Tracked network outages and opened tickets for voice and data networks

. Submitted and tracked work orders for network cabling

. Order office supplies

. Arrange travel for IT associates

Help Desk/Assistance to IT Director

2004-2005

. Tier 1 help desk support including answering help desk phone

. Manage TrackIt work orders

. Train users on Mapics applications such as MRP and Inventory

. Troubleshoot customer's problems and fix over the phone whenever

possible

. Monitored AS400 subsystems and messages

. Update organizational charts for IT Director

. Type correspondences for IT Director

. Created Powerpoint presentations for IT Director

. Arrange travel for IT associates

Bosch Manufacturing, Kentwood, MI

1998-2003

(1400-employee manufacturer of diesel fuel injectors)

(Plant closing)

Help Desk Coordinator

. Tier 1 help desk support including answering help desk phone

. Troubleshoot customer's problems and fix over the phone or with SMS.

. Assign help desk tickets using Blue Ocean Tracking software

. Follow up with customers/survey

. Set up telephone and voice mail on Avaya phone system

. Created network accounts

. Compose exchange mailbox

. IBM AS400

Canteen Services, Grand Rapids, MI

1995-1998

Computer Operator

. Prepared invoices and packing slips

. Ran salaried payroll and printed checks

. Ran Accounts Payable checks

. Maintained IBM System 38

. Trained user's on Great Plains accounting software

Applied Arts, Grand Rapids, MI

1991-1995

Materials Manager/Computer Operator

. Managed Hi/Lo drivers and shipping and receiving clerks

. Spoke to Customers about shipments

. Prepared invoices and packing slips

. Sent advance shipping notifications to Chrysler, GM, and Ford

McInerney Spring and Wire, Grand Rapids, MI

1989-1991

Computer Operator

. Prepared invoices and packing slips

. Sent advance shipping notifications

. Maintained IBM System 36

. Ran month end reports

Benteler Industries, Grand Rapids, MI

1982-1989

Computer Operator

. Prepared invoices and packing slips

. Maintained IBM System 36 and 38

. Performed system backups

. Ran month end reports

Skills

Active Directory

Microsoft Exchange

AS400 Security - Users, Menus, Passwords User Training

Windows User Documentation

Microsoft Office 95, 97 and 2000 ADP/Payroll

MAPICS Help Desk Support

Great Plains Accounting Software SMS

Blue Ocean Software

Cisco/Avaya/Definity Phone System

Training

Stress Management

Time Management

Great Plains/Dynamics

Education

Rogers High School, Wyoming, MI

Contact this candidate