Project Manager Customer Service
Resume:
CRYSTAL A. WINGATE
Hopkins, SC 29061
843-***-****-mobile
***************@*****.*** -email address
Objective: To obtain a position in within a progressive organization
capitalizing on my career experiences, skills and education to contribute
to its continued success and my professional development.
Skills Summary:
. Report & Document Preparation . Spreadsheet
& Report Creation
. Policies & Procedures .
Team building & Supervision
. Staff T . Meeting & Event
Planning
Experience:
SC Deferred Compensation-Great West Retirement Systems
Columbia, SC
01/2010-07/2010
Administrative Assistant/Office Coordinator
. Answer incoming telephone inquires including request for general
account information, concerns related
to contributions and withdrawals, how to make changes to 401K and 457
accounts, and tax information.
. Assist participant through the navigation of the automated voice
response system, as well as the Web Site
for enrollment.
. Submit requests for research and follow-up, as needed, after the
initial call.
. Backup clerical operations for the field representative servicing the
Retirement Plan Participants.
. Meet and greet clients and participants.
. Perform general clerical duties to include but not limited to:
photocopying, faxing, mailing, and filing.
. Create and modify documents using Microsoft Office.
Automatic Data Processing
Florence, SC
2008-2009
Team Leader
. Supervised and monitored the work demands of 42 coworkers to ensure
daily departmental goals were
accomplished.
. Ensured that the department submitted 8850 forms to state offices daily
for potential tax credits.
. Co-developed comprehensive 187-page training manual for newly hired
staff.
. Entrusted to manage office in Supervisors absence.
. Engaged and tracked report issues, escalation (if appropriate) until
resolution.
. Prepared monthly percentages and statistic reports and distributed to
upper management.
Pearce&Pearce Florence,SC
2006-2007
Director of Georgia Institutions (Temporary Assignment)
. ?andled enrollment for 35 nstitutions.
. Made decisions instrumental concerning clients health coverage.
. Supervised client accounts and day-to-day operations.
. Enrollment of students into insurance plans and waiver verification.
. Verified eligibility and input data into specialized computer database
system.
. Maintained client status of all active and inactive clients.
Senderra Charlotte,NC
2005-
2006
Business Analyst/System Administrator
. Performed end-to-end process analysis with business units detailing
business and functional
requirements based on client expectations.
. Served as Project Manager/Lead on assigned projects.
. Interacted daily with technical staff to monitor project progress and
achieve desired results according to
established project estimates and client expectations.
. Prepared status reports for distribution to upper management.
. Performed quality assurance and user acceptance testing on a
SQL/XML/.NET database platform.
. Maintained issues log and tracked issues to resolution.
. Performed system administration/broker administration for loan
origination system. Set user id's and
passwords.
. Contributed to the implementation, deployments, and support stages of
software implementation.
NetBank Columbia,SC
2001-
2005
Senior Business Analyst
. Performed end-to-end process analysis with business units detailing
business and functional requirements
based on client expectations.
. Contributed to the implementation, deployments, and support stages of
software implementation.
. Full life cycle experience in applying PMO methodology, and best
practices in the loan origination system,
voice response system, data imaging retrieval, repurchase conversion,
fidelity on-line reporting conversion.
. Served as Project Manager/Lead on assigned projects.
. Interacted daily with technical staff to monitor project progress and
achieve desired results according to
established project estimates and client expectations.
. Prepared status reports for distribution to upper management
NetBank Columbia,SC
1999-2001
Business Development Liaison
. Performed as liaison with regional branch offices (serviced
approximately 100 brokers) and provide client
support to regional account executives.
. Reviewed and assembled incoming client application packages to
submit/present to executive committee
for approval.
. Processed and reviewed financial statements, credit reports, and assets
for client eligibility.
. Reported and tracked problem client files using client database system.
. Prepared and distributed weekly/monthly reports to regional branch
offices.
NetBank Columbia,SC
1995-
1999
Table Funding Specialist
. Supervised and monitored the work demands of 12-15 coworkers to ensure
daily department goals were
accomplished.
. Trained co-workers on department policies and procedures.
. Processed accounts receivables and payables for distribution to
accounting department.
. Ensured all funds/wire requests were processed in an accurate and timely
manner as well as reaching
closing agents/attorneys as scheduled.
. Researched and resolved internal/external problems relating to table
funded loans, processing, locking, and
closing functionalities.
. Ensured conventional, FHA, and VA funded loans are closed as approved
and in compliance with Fannie
Mae, and Freddie Mac guidelines.
McWaters,Inc. Columbia,SC
1994-1995
Customer Service Representative
. Received and processed office supply and furniture orders.
. Provided customers with information on company office products.
. Prepared quotes for office supplies and furniture. Served as relief
switchboard operator.
Software/Systems:
. Microsoft Word . Microsoft Excel . Microsoft Access . Microsoft Project .
Power Point . Visio . Crystal Reporting . Mercury Test Director . SQL .
Visual Basic . ASP . .NET . Java . Fidelity (Alltel) . Passport
. Vista . Sharepoint . Salesforce.com
Military:
. Administrative Specialist, 1990-1998
United States Army Reserve
Education:
. Bachelor of Science in Office Administration, 1994
University of South Carolina
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