Manager Customer Service

KENNETH G. HERVERT

*** ********** **. *.*.

Poplar Grove,Illinois 61065

815-***-****

Objective

Results-oriented professional with over twenty years experience in a wide

range of management and customer service activities .Strengths include the

ability to *Administer and plan * Organize and coordinate projects *Lead

and develop staff *Follow through to attain set goals *Research and resolve

problems *Initiate and coordinate employee events.

Experience: Office Depot Machesney Park,Illinois

Assistant Manager 05-10-04 to 02-28-09

Executed daily operations and managed the store in the

absence of the store manager .Resolved customer problems and

made sure they found what they wanted .Trained other

team members,and worked with them to achieve set goals.

American Income Life Rockford,Illinios

Union Enrollment Specialist 09-12-03 to 04-22-04

Set appointments with Union members to explain their benefits

and optional benefits that they qualify for. Design a benefit

program that fits their needs.

Wells Manufacturing Woodstock,Illinois

Material Coordinator-Lead-man 12-10-97 to 05-22-03

Responsible for processing sales orders and making sure the

material is pulled and staged for shipment .Supervise and

schedule the days workload for the shipping, and finishing

department personal. Setup and operation of the CNC,Planner

and Duplex mills. Call the needed trucks for the days pickups

and take care of any customer concerns. Responsible for

making sure product is pulled and received from other

departments and is entered into the warehouse.

Greenscape Lawncare Woodstock,Illinois

Owner,Design and Lawncare Service 03-31-93 to 11-24-00

Managed a Design and Lawncare service to a small client base

in the Woodstock area. Designed and installed softscape and

hardscape that inclueded patios, decks, retaining walls, and

water gardens. Supervised and worked with a small crew to

achieve a high degree of customer satisfaction in Woodstock

and McHenry county.

Nouthern FS Woodstock,Illinois

Warehouse/Office Manager 02-10-95 to 11-24-97

Exicuted daily operations at the Woodstock location.

Duties inclueded processing all reports to the main office

for the retail warehouse and the petroleum

Drivers. Answer telephones, set up deliveries, and relay

messages to the petrolium drivers.Order, receive, and do

monthly inventory for the Woodstock location. Answer phones

for the buildings landloard DAHM TRUCKING in exchange for

rent, along with setting appointments and dipatch work for

DAHM TRUCKING.

Best Buy Crystal Lake,Illinois

Department Manager 01-03-90 to 03-07-94

Assisted in setting up the Crystal Lake store from the shell

up. Developed an understanding for the concept of the store

to employees and the customers .Worked with the employees to

show their self worth through product knowledge .Participated

and lead store functions .Organized and implemented goals for

the computer home office department to a 37% share in total

store sales and number one in the district for three running

years.

Education: Illinois State University Normal,Illinois

Bachelor of Art

McHenry County College Crystal Lake,Illinois

Associate of Arts

References: Available upon request

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