Katrena Moore

*** ******* ***, ******* ** *****

757-***-****

abjc4c@r.postjobfree.com

Objective Highly personable Customer Service Professional with over

fifteen years of experience in claims and call-center

operations.

Profile Experienced with proprietary software for data entry and

retrieval; update and maintain customer data; familiar with

general office equipment including copiers, fax machines,

and 10-key calculators.

Skilled in customer service and telephone operations. Handle

customer inquiries and phone presentations in a professional

manner.

Trained in various emergency situations as floor support for

new hires; identify problems, coordinate emergency response

and teaching new hires to work different program installed

into the company.

Experience Coleman & Assoc, Norfolk, VA 2008-Present

Account Representative

? Handled call logs for Verizon customers

with billing inquire.

? Assist customer with their move orders

applies changes to any accounts.

? Contact technical support for assistant on

installing and fixing Verizon DSL and phone

lines

? Update billing payment, make adjustments

provide credit to Verizon customers.

? Provide a summary of their service account

information.

Advance Service Inc, Norfolk, VA 2001-2008

Phone Service Representative

? Handled both dial-in and dial-out phone contacts with tact

and professionalism.

? Utilized proprietary software for entering customer

information into a computerized database.

? Diffused irate customer while providing quality customer.

? Research account, determine refunds and proper credit.

2000-2001

Mt. Sinai Hospital, New York, NY

Appointment Setter/Office Manager/Human Resources

? Effectively handled customer inquiries for the information

center.

? Summit bills to insurance carriers for the correct claims

? Traveled to other company sites to assist with special

projects.

? Provided critical information to emergency service

departments as part of 911 operations.

? Enrolled patients, billed to third party for payment and

schedule appointment for returning visit.

? Provided assistant to doctor while patient was in the

room.

Took incoming calls transfer them to local doctors and

nurses in the office

JFK Airport, Queens, NY

2000-2001

Lead Ramp Supervisor

? Supervisor 10 + employees to their duties for that day

? An airline ramp planner is responsible for knowing the

arrival and departure times for each of the airline's

aircraft at that airport

? Assists with the development and implementation of

administrative policies and procedures.

? Airline crew schedule coordinators are responsible for

staffing of aircrew and ground support to keep flights on

schedule.

Guardian Security, New York, NY

1998-2000

Administered Assistant/Security Guard/Human Resources

? Tested guards to get their 8 and 16 hour corticated.

? Cover building to relieve other guards for lunch.

? Prepared representations for the director for upcoming

events.

? Performs a variety of routine office/clerical duties such

as filing, coding, posting and typing correspondence

? Performs tasks to establish and maintain employee/payroll

records.

New York City Housing Authority, New York, NY

1997-1998

Date Entry/ Clerical

? Transcribes, enters, and verifies data from source

documents into a computer

? Tabulates deposits and prepares bank deposit slips, where

appropriate, and checks total against data entered.

? Answers phone assists at counter and provides information,

as required.

United States Postal Service

1989-1997

Letter Carrier

? Sorted mail for distribution to customers.

? Delivered too various customers personal and business

related

Education Psychology: Tidewater Community College Norfolk, VA

Psychology and criminal behavior. Pursuing

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