Customer Service Manager

Stephanie M Watkins

**** ******* **.*** *, Columbus Ohio 43224

(T) 614-***-**** (E) **************@*****.***

Professional Overview

Experienced office-call center manager with a strong ability to manage multiple projects

simultaneously and foster a cohesive staff. Responsible with over 5 years experience in

mediating employee conflict and ensuring efficient daily business operations. Skilled in

computer uses and applications. Energetic,organized and very customer service focused.

Excellent verbal, and written communication skills.

Summary of Skills

• Microsoft Office, Excel, PowerPoint

• Spreadsheet creation, entry and formulation

• 10-key proficient TYPE 57WPM

• Filing and data archiving

• Quality assurance experience

• Self-starter with professional manner

• Energetic and organized

• Highly organized with superior attention to detail

• Customer service oriented

Work Experience

10/2008 - 11/2009 DIRECTV Hilliard, Ohio

Shift manager/ Dispatcher

• Oversaw daily office operations for staff of 22 employees.

• Successfully resolved customer escalations

• Creating spreadsheets, documents,routing technicians modifying work orders.

•

08/2006 - 12/2008 Facility Source Worthington, Ohio

Quality control Specialist/Dispatcher

• Evaluating Dispatchers performance,

• Collaborated with Human Resource department to ensure efficient office

environment.

• Implemented new department policies, introduces methods of improvement.

•

01/2003 - 08/2006 Grifols Plasma care Columbus, Ohio

Receptionist

• Prepared folders and maintained records of newly admitted patients.

• Located, checked in and pulled medical records for appointments and incomplete

patient charts.

• Provided efficient customer service to patients.

•

05/2000 - 01/2003 Motel Six Columbus, Ohio

Manager on duty, Guest services representative

• Managed front desk and housekeeping staff of 20+, training,

• Processed accounts receivable and accounts payable. Scheduling, and payroll.

• Invoicing, researching chargebacks, discrepancies, issuing credit memos,

reconciliations and responding to customer requests for documentation.

Education

2000 Brookhaven High School

Everest Institute, Columbus, Ohio

Massage Therapy

Licensed massage therapist 2007

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