Customer Service Manager

Terrilisa S. Green

**** ******** *****, *** *.

Hoover, Alabama 35216

Phone: 334-***-****/334-***-****

Email: abjc2z@r.postjobfree.com

OBJECTIVE:

To obtain a stable and rewarding career in a professional call center, legal setting, general office where my honesty,

dependability, ambition, and positive attitude may be used to the overall excellence of the organization.

QUALIFICATIONS:

Typing skills 65 wpm

•

Proficient in PowerPoint, Excel, Spreadsheet, and Word Perfect

•

Steno typist/Stenography 225 wam

•

Data Entry skills 8000ks per hour

•

EDUCATION:

Prince Institute of Professional Studies

Associate’s Degree in Judicial Reporting

Graduated: June 13, 2006

John Chapman Christian Academy

Diploma

Graduated: May 16, 2001

South University of Montgomery

Bachelor of Science Degree in Criminal Justice

Expected Graduate: 2012

EMPLOYMENT:

Collections Specialist II Regions Bank

3/24 Present

Responsible for collecting on past due commercial loans, handle customers’ complaints and determine a

solution for errors, make contact with business bankers in regards to a loan renewal on a matured account,

notify customer and designated personnel of findings, adjustments, or adjustment of customers’ bill, and

make outbound calls to new and existing customers as instructed by manager.

Clerk Typist II/Secretary Montgomery Museum of Fine Arts

8/07 2/08

Responsible for entering data into a computer database and/or spreadsheets,

processing weekly payroll for part time workers, organizing and recording data and maintaining filing

systems, performing customer service or receptionist duties, performing technical or departmental specific

duties, performing purchasing activities, and processing incoming/outgoing mail.

PT Collector Regions Bank

7/07 8/07

Responsible for maintaining commercial accounts in a timely and accurate manner, negotiate for a solution

for delinquent accounts; skip trace, send offsets on commercial loan, and assist with payment arrangements.

AT&T Account Representative/Collections OSI

9/06 6/07

Responsible for presenting accurate and complete information clearly and concisely to consumers, make

decisions to restore services for extenuating circumstances, make accurate adjustments as appropriate,

negotiate and collect balance in full from consumers, and complete information required.

Cart Provider Auburn University of Montgomery

10/06 12/06

Responsible for delivering speech to text translation on a computer monitor, transcribing and producing

transcripts for the hearing impaired.

Classroom Transcriptionist Faulkner University

4/06 8/06

Responsible for transcribing classroom lessons, play back audio and type material, and provide students with

a typewritten transcript.

Freelance Court Reporter Scott’s Real time Reporting

4/06 8/06

Responsible for taking testimony of witnesses under oath outside the courtroom setting, taking depositions

and statements for attorneys, swearing in witnesses, recording, transcribing, and producing transcripts for

attorneys.

AT&T Account Representative/Collections OSI

10/03 5/06

Responsible for presenting accurate and complete information clearly and concisely to consumers, make

decisions to restore services for extenuating circumstances, make accurate adjustments as appropriate,

negotiate and collect balance in full from consumers, and complete information required.

Contact this candidate