Technical Support Customer Service
Resume:
Vicki Walton
Double Springs, Al. 35553
205-***-**** (cell)
********@*******.***
EXPERIENCE:
The Wackenhut Company/Mercedes
Birmingham Al.
. Monitor incoming and outgoing traffic using the Secure-Trax System
. Logging employees, contractors and visitors into Excell
. Worked Several Gates and Turnstiles as a Security Officer
. Checked areas for any misconduct or unusual activities
. Stamped and signed trucking bills
LOWE's, 4900 Oscar Baxter Drive, Tuscaloosa, Al. 35405 (10/09-5/10)
. Pull Products off the shelf and assemble for store display.
. Assemble new products and set up for display.
. Make sure all displays are showing and setup properly.
AT&T, 600 North 19th St. Birmingham, Al. Technical Support Technician
(10/08-10/09)
. Help Desk Technician for DSL support.
. Troubleshoot internet connection issues
. Routing and configuring home Networks
. Resolving PC issues
. E-Chat representative
. Test phone lines
Teletech Holdings, Fairfield Al. Technical Support Technician (10/07-06/08)
6501 E. J. Oliver Blvd,
Fairfield, AL.
. CompTIA A+ Certified Technical Support Technician for HP Notebooks
in a call center environment.
. Receive incoming calls to troubleshoot notebook issues and call back
customers to ensure resolution has been established.
. Walk customers through removing and replacing hardware components,
uninstalling and reinstalling software, updating security and
drivers, set notebooks up for service when needed. Offer sales
pitches during calls.
Fontaine Trailer, Haleyville Al. Floorer (4/06-10/07)
430 Letson Rd
Haleyville, AL 35565
. Cut wood and aluminum pieces to fit frame of flatbed and drop deck
trailers.
. Run Crane to lift kits.
. Operate air drill to drill holes in wood and aluminum
. Operate impact to drill wood and aluminum to frame of trailer.
. Train new hires how to floor.
Indies Housing, Haleyville Al. Cabinet builder (11/05-4/06)
Indies House, Inc.
PO Box 190 200 Indies St.
Hackleburg, Al. 35564
. Built overhead, and base cabinets
. Read blueprints to build precise cabinet measurement
. Built Formica counter tops
. Installed interior doors
. Built drawers for cabinets
. Assembled and installed doors on cabinets
. Ran table saw and arm saw
. Assembled and installed lavoratory bowls.
Charter Communications, Birmingham Al. Customer Service (6/05-11/05)
4601 Southlake Pkwy,
Birmingham, AL, 35244
. Provided technical support for digital cable services.
. Provided sales, billing, and cancellation of services.
. Updated customer accounts.
Alabama Power, Birmingham Al. Helper-Field Forces, PD-Trans Line
Construction Corp Hdqtrs-PD Field Forces (08/04-02/05)
Birmingham, AL 35203
(Gwen Pulliam, Field Supervisor)
. OSHA Training
. Operating Company Trucks
. Utilities and tools upkeep
. Operate power tools
. Heavy machinery
. Winching
. Obtain Class "A" CDL License.
Teletech Holdings, Fairfield Al. Technical Support (10/00 - 10/04)
6501 E. J. Oliver Blvd,
Fairfield, AL.
. Acted as supervisor to handle irate customers
. Acted as Lead tech to provide assistance to over 400 co-workers
. Walked customers through setting up DSL/Dialup/ISDN on their system
. Provided ISDN Technical Support
. Provided DSL Technical Support
. Provided Dial up Technical Support
. Updating customer records with Netscape, Remedy, CSR Tools, and
other software programs
. Provided networking, router configuration and setup.
Crimson Ind., Haleyville Al. Lead man over Cabinet Shop (01/96 - 10/00)
P.O. Box 1086
Haleyville,AL 35565
. Built base cabinets
. Built overhead cabinets
. Built hutches, bookcases
. Read blueprints to build cabinets
. Ran assembly line
. Worked the yard
. Drywall
. Electrical
. Blew insulation.
EDUCATION:
. Basic EMS from Bevill State Community College, Sumiton Al. 2000-
2003
. Virginia College, Birmingham Al.
Accountant Specialist 2005-2007, Associates Degree in
Accounting
. CDL License
SOFTWARE PROFESSIONALS:
. Knowledge of Windows 95, 98, ME, 2000, XP, and Vista
. Microsoft Office Products: Excel, Power Point, Microsoft Word.
. Peachtree
References:
Available upon request.
Contact this candidate