Customer Service High School

ASHLEE THOMAS

**** ***** *********, **** *******, CO 80526 970-***-****

OBJECTIVE: To secure a challenging position with an organization offering

career opportunity and growth.

SUMMARY:

. Computer literate: Windows, Microsoft Word, Excel, PowerPoint, Outlook,

Lotus Notes, and Internet. Learn new programs and procedures quickly.

Type 50 w.p.m., calculator by touch.

. Excellent communication skills, both written and verbal. Develop and

maintain good working relationships with customers and coworkers through

presentation of information, problem resolution, timeliness, and quality

service.

. Highly organized and self-disciplined. Work well independently or as

part of a team. Able to prioritize, work under pressure and in

challenging environments; consistently meeting deadlines.

RELEVANT EXPERIENCE:

. Provided administrative support for small business owners in all areas.

. Placed ads for new hires, screened applicants and assisted in interview

process

. Scheduled appointments and maintained calendars

. Maintained confidential employee files

. Provided call center support and performed customer service

. Monitored car loan settlements from insurance companies and advised all

parties involved

. Acted as liaison for lender in settlement process of insurance claims

. Performed research of current vehicle values

. Performed cash handling

. Performed account reconciliations

. Performed sales

. Monitored inventory and stocked merchandise

. Processed merchandise returns

. Processed daily deposits and reporting

. Preformed account maintenance and verified accuracy in new bank accounts

. Filed and processed Regulation E disputes

WORK EXPERIENCE:

March 2008 to July 2009 First National Bank, Fort Collins,

Colorado

August 2005 to January 2006 Chili's Bar & Grill, Loveland,

Colorado

January 2005 to June 2005 Amcore Bank, Crystal Lake, Illinois

March 2004 to January 2005 Chili's Bar & Grill, West Dundee,

Illinois

November 2002 to July 2004 Tan Tan Tan, Algonquin, Illinois

EDUCATION: 2000 - 2004

Elgin High School, Elgin, Illinois

2005 - present

Front Range Community College, Ft. Collins, Colorado

Major: Business with an emphasis in Administration

Minor: Accounting

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