Customer Service Manager
Resume:
Aquanita L. Turner
Fort Worth, TX 76120
Objective: To obtain an entry-level position where there are opportunities for advancement
Education: Southern University at Shreveport-Bossier Shreveport, LA
Major Accounting August 2005-May 2007
Ft. Jackson School of Admin Specialists Fort Jackson, SC
United States Army
Fair Park High School Shreveport, LA
Graduation, May 30, 2000
Experience: Novemeber 2009-Current Bank Of America Fort Worth, TX
Collection Agent
*Took inbound/outbound calls into the call center
*Collect on calls 90+
July 2008-Oct 2009 Brookshire’s Grocery Shreveport, LA
Office Manager
*Control cash flow in and out of office
*Supervise front end cashiers while giving great customer service
September 2005-May 2007 CenterPoint Energy Shreveport, LA
Customer Service Rep
*Took inbound calls into the call center and help
Customers understand their bill and resolve problems
*Also made outbound calls to customers in regard to their gas bills
January 2004- July 2005 U.S. Support Service Shreveport, LA
Collection Agent
*Made outbound calls from the call center trying to collect affair on accounts
*Also took inbound calls to help make payment arrangements
Skills: Possess a high level of attention to detail
Highly dependable
Ability to understand written and oral instructions
Ability to demonstrate self-motivation, service to the public,
And a willingness to do a good job
References: Available and will be furnished upon request
Contact this candidate