Customer Service Manager
Resume:
Melissa Colwell
Spokane, WA ****4
OBJECTIVE:
I am seeking a position where my skills and experience will be a contribution to your company’s
success. As well as a company that will contribute to my own professional growth and experience.
QUALIFICATIONS:
I am a motivated individual with diverse interests. I am a self-starter and a fast-learner.
Experienced in a fast-paced, high-stress environment. I am a hard worker who puts 110% into everything
I do. I work well with others, am well organized, detail oriented and can multi-task well.
REQUIREMENTS:
$28,000-$30,000/yr Full-Time with benefits and working hours more suitable to family life.
EDUCATION:
High School Diploma; Sunrise Mountain High School; Peoria, AZ 1996-2000
EMPLOYMENT:
4/2008-Present Assistant Sales Leader Justice/Tween Brands, Inc
Assumed the role of Acting Manager on three occasions totally 24 weeks within one calendar
year
Assist and manage the hiring and training of other employees
Assist in day to day operations and work load of all employees
Shrink control, not limited to: warehouse shipments, theft control, transfers and damages
Assist in managing monies: cash, check, charge, return/exchange transactions and daily
deposits
Trained in proper filing/storage of daily paperwork and reports
Update daily promotional events and retail price adjustments
Execute and maintain store visual standards and visual changes as needed
Provide exceptional customer service and a fun working environment
Prepare weekly schedules for all employees on staff
6/2007-4/2008 Assistant Manager Claire’s Boutiques, Inc
Assist in day to day operations and work load of all employees
Shrink control
Assist in managing monies
Proper filing/storage of daily paperwork and reports
Promotional events and retail price adjustments
Store visual standards and visual changes as needed
Customer service
Ear piercing: 3 months of age to adult
08/2006-06/2007 Store Manager Foot Locker, Inc
Oversee hiring, firing, training and day to day operations and work load of all employees
Shrink control, not limited to: warehouse shipments, vendor direct shipments, store to store
transfers and researching inventory discrepancies
Manage all store monies: cash, check, charge, return/exchange transactions and daily deposit
Prepare and maintain schedules and proper payroll paperwork, insure accurate timekeeping
and labor law requirements
Meet and maintain sales standards and goals
Proper filing/storage of daily paperwork and reports
Promotional events and retail price adjustments
Store visual standards and visual changes as needed
Customer service
12/2005-08/2006 Assistant Manager Foot Locker, Inc
Assist in day to day operations and work load of all employees
Shrink control
Assist in managing monies
Proper filing/storage of daily paperwork and reports
Promotional events and retail price adjustments
Store visual standards and visual changes as needed
Customer service
10/2005-12/2005 Sales Associate Foot Locker, Inc
Follow proper procedure for receiving shipments
Proper storage/placement of product
Customer Service
Register use: Cash Handling, Checks, Charge, Return/Exchanges, etc…
Maintain visuals
Stock product as needed
08/2004-08/2005 Order Entry Processor Zak Designs
Review, verify and enter orders into Oracle Program
Maintained customer specific SKU’s and casepacks as directed by Sales Coordinators
Invoices completed for shipped orders and orders via EDI
Set up new account with correct shipping info, as well as other pertinent customer master
information
Scanning and attaching orders and packing slips; and ensuring proper storage of documents
Ensure invoices are correct and mailed to ensure timely payment
Maintain, compile, sort and file sales orders for accurate retrieval
Assist with troubleshooting of incorrect orders
Other duties as assigned by Order Entry Specialist
SKILLS:
Type 45-50 wpm
Microsoft Word proficient
Basic Excell knowledge
Good communications skills
Highly motived
Works well under stress
10-Key
Multi-Line phones
Cash handling/register experience
Restaurant and Sales experience
REFERENCES:
Chrystal Sweeney
Insurance Adjuster
Known for 15 yrs
Friend / Former Co-Worker
Tia Cardwell
Assistant Manager; Retail
Known for 4 yrs
Friend / Co-Worker
Kacey Blonsky
Manager; Retail
Known for 3 yrs
Friend / Former Employer
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