Customer Service Manager

Ushma S. Patel

**** ****** **** ********, ** **228 626-***-**** ********@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my communication

and outreach skills.

EDUCATION

California State University, Fullerton, Fullerton, California

08/2002 - 05/2006

B.S. in Health Science, May 2006

Honors & Activities: Student Health Advisory Committee

British Universities North America Club (BUNAC), London, England

10/2006 - 05/2007

Work Abroad Program

CERTIFICATIONS

Business Management Certification, Walnut, California

08/2007 - 12/2007

Human Resource Management, Walnut, California

08/2007 - 01/2008

Small Business Management, Walnut, California

08/2007 - 01/2008

California Basic Educational Skills Test (CBEST), Los Angeles,

California 04/2006 - 09/2007

EXPERIENCE

La Quinta Inn and Suites, Columbus, OH

09/2009 - Present

Assistant Manager

. Duties include maintaining and running the hotel as well as the

back office.

. Worked on bringing new business to the hotel, and maintaining their

relationship with the hotel, along with group reservations.

. Hired, trained and disciplined the front desk and housekeeping

staff of 12 employees.

. Made sure all breakfast supplies were at the hotel when needed.

. Handled all complaints and complements for the hotel.

H& R Block, Columbus OH

12/2009- Present

Tax Associate

. Preparing tax returns for clients and proving financial advice.

. Maintaining tax preparation license by take continuing education

. Checking in and servicing clients which enter the office.

SunTrust Bank, Knoxville, TN

10/2008 - 07/2009

Teller 3

. Customer service representative, responsible for greeting and

serving clients.

. Taught clients how to balance their checkbook.

. Processed deposits, withdrawals and payments along with maintaining

a cash box.

. Ranked top 5 in sales for the East Tennessee region for six

consecutive months.

. Served on the East Tennessee diversity council; providing support

for multicultural groups.

. Responsible for verifying night deposits, cashier checks and money

orders.

Indigo Courtyard Inn and Suites- West Covina, California

06/1996 - 07/2008

Assistant Manager- Human resource manager

. Provided customer service training for front desk clerk; hired,

fired and trained employees.

. Provided marketing concepts thru the Internet and local

advertisements.

. Worked to create fiscal budgets and pay all bills as well developed

payroll.

. In charge of customer service for the hotel; including making

contracts and writing good will and complain letters.

Citibank North America, Arcadia, California

Financial Associate - Teller

11/2007 - 03/2008

. Responsible for greeting and serving clients.

. Processed deposits and withdrawal transaction for clients, along

with maintaining a cashbox.

. Worked with other associates in dual custody to maintain bank

order, confidential customer information; and follow state and

federal regulations.

. Opened and closed accounts along with conducting financial reviews

for the customer and helping them utilize all available resources.

The Listening Company, Richmond, London, United Kingdom

Sales - Customer Service

11/2006 - 03/2007

. Worked with customers to help them achieve satisfaction on there

Sky T.V. programming and Sky Broadband connection service.

. Revenue Products Inbound Sales Representative for Sky TV. Helped

customers with there Sky Broadband orders which the company was

having problems setup.

Wells Fargo Bank, Covina, California

Teller

06/2004 - 10/2006

. Greeted and serviced clients, processed deposits and withdrawal

transactions for clients, along with maintaining a cashbox.

. Found clients to refer to bankers for financial reviews. Educated

clients on checking and savings accounts, CD's and other items the

bank offered.

. Exceed sales quotas for 8 consecutives quarters in a row.

. Worked with others in dual custody to maintain bank order, secure

customer information and follow state and federal regulations.

. Worked in teams with other employees from different areas of the

branch to help establish sales plans and improve sales quotas as

well as trained new employees.

Options Headstart - El Monte, CA

Health Educator Intern

01/2006 - 05/2006

. Organized dental and nutrition screening options and records for

all students in the State of Cal. Headstart Program.

. Increased for the following school year.

. Organized monthly meetings, social events and parent nights to get

parents involved and educated as well as translating the programs

into Spanish.

. Updated immunization record cards for all 900 students in the

program. Setup contracts with dentist in local areas for free

dental work for under privileged children.

. Visited local schools and put on special activities for the

students.

. Maintained personal and confidential details on students in the

program.

. Worked and presented research on the program in a state evaluation

of the program.

Rowland Convalescent Home, West Covina, California

08/2004 - 01/200 6 Assistant Program Director

. Provided emotional and mental help and support to elders living in

the home.

. Organized and conducted physical activity programs and mind games

to help elders.

. Organized and decorated the nursing home for different holiday's

throughout the year.

. Worked with a local sorority to start an adopt a grandparent

program.

LANGANAGE SKILLS

Fluent in Gujarati; basic understanding in Hindi, moderate

understanding and speaking skills in Spanish.

SYSTEM ABILITIES

Microsoft Office; Word Perfect; Lotus 123; Bank Star, STI Platform;

Hogan.

LEADERSHIP

Student Health Advisory Committee - California State University,

Fullerton 08/2004 - 05/2006

Served as a board member for the University, reviewed

existing fees and established new fees on behalf of the Student

Health Center.

Peer Health Mediator- California State University, Fullerton 08/2005 -

05/2006

Established different programs to help educate students on

campus about different Health issues that teenagers, young

adults and adults may have to deal with in the future.

Kappa Delta Nu, Founding Mother 08/2004 - 07/2006

Social Chair - worked with charities to setup fundraiser

events; worked with other sororities and fraternities to help

other network with other. 08/2004 - 06/2005

Internal President - coordinated order in the sorority, over

looked all fundraising and charity events,

India Association - California State University, Fullerton; 08/2002 -

05/2006

AICA Rep- Served as the Indian Club board for the Association

of Inter-Cultural Awareness

Events Coordinator- Coordinated events with other Universities

to help bring out cultural awareness, directed and

Choreographed cultural dance shows.

Surti Leuva Patidar Samaj of Southern California; 09/1999 - 10/2005

Youth Committee - Culture Show chair.- worked with a committee

to promoted cultural awareness; helped produced cultural shows

with children ranging from ages 3 to 28.

REFERENCES

Swapna Ray Christina Loualhati

Citibank N.A. - Branch Manager Wells Fargo

Bank - Assistant Manager

100 S. 1st 175 E. Badillo St.

Arcadia, CA 91006 Covina, CA 91723

(626) 446 - 5267 (626) 974 - 5885

Shahin M Rachel W iget

Payless Shoesource SunTrust Bank

2910 Yorba Linda Blvd. 6632 Clinton

Hwy

Fullerton, CA 92831 Knoxville, TN

(662) 915 - 5256 865-***-****

******.*****@********.***

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