Customer Service Representative

AMARILIS I SANCHEZ

*** * ********* **. *** *

ALLENTOWN, PA 18109

Phone: 610-***-****

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PROFESSIONAL SUMMARY

Ambitious, self-starter with seven years experience in all aspects of

customer service. Excellent communications, interpersonal, and

organizational skills. A dependable team player who goes the "extra mile"

to ensure projects are done correctly and on time. Recognized for the

ability to multi-task and learn new assignments quickly. Seeking a long

term position with a growth oriented company that can offer future

management opportunities.

EXPERIENCE

STR CENTER - ALLENTOWN, PA 04/2010 - Present

CUSTOMER SERVICE (SURVEY)

. Contact individuals to be interviewed at home, by telephone.

. Ask questions in accordance with instructions of the survey to obtain

various specified information.

RMS - BETHLEHEM, PA 06/2009 - 12/2009

APPLICATION SPECIALIST

. Contact customers to respond to inquiries about their past due

accounts.

. Arrange for debt repayment or establish repayment schedules, based on

customer's financial situations.

. Record information about financial status of customers and status of

collection efforts.

. Receive payment by credit card, check by phone and mail.

ICT - ALLENTOWN, PA 02/2008 - 02/2009

CUSTOMER SERVICE

. Provide customer service, such as limited instructions on proceeding

with claims as well as answer all questions and concerns regarding

coverage.

WELLS FARGO AUTO FINANCE - ALLENTOWN, PA 06/2006 - 12/2007

COLLECTOR

. Notify customers of delinquent accounts by mail and telephone.

. Advise customers of necessary actions and strategies for debt

repayment.

. Maintain records for each case, including contacts, telephone numbers,

and actions taken.

. Receive payment by mail, check by phone, Western Union and Money Gram.

. Accept applications for extensions and due date changes.

TELERX - ALLENTOWN, PA 12/2004 - 05/2005

CUSTOMER SERVICE REPRESENTATIVE

. Confer with customers by telephone to provide information about

products and services or to obtain details of complaints.

. Keep records of customer complaints, comments, as well as actions to

take.

KELLY SERVICES - BETHLEHEM PA 10/2003 - 05/2004

CUSTOMER SERVICE REPRESENTATIVE

. Performed accounts receivable for Dunn & Bradstreet in outbound call

center.

. Collected past-due accounts for UPS.

. Answered busy multi-line phone and performed data-entry for PBS

Channel 39.

. Sorted and posted mail for Guardian Life Insurance.

EDUCATION

MCCANN SCHOOL OF BUSINESS AND TECHNOLOGY 03/2010 - Present

Allentown, Pennsylvania

Major: Health and Medical Records Management

LIBERTY HIGH SCHOOL 09/1995 - 06/1998

BETHLEHEM, Pennsylvania

Attained GED or Equivalency Diploma 1999

ADDITIONAL SKILLS

. Proficient in all Microsoft Office applications. Multiple dialer

systems. WPM-45

REFERENCES: Available Upon Request

Contact this candidate