Customer Service Representative

Yvonne McDaniel Haynes

*** ********* *****, *******, 671**-***-*** 6944 abjc15@r.postjobfree.com

Objective Accounting position

Education Missouri Southern State University, Joplin, Missouri

July 2004

Bachelor of Science in Business Administration/Accounting

GPA: 3.6

Crowder College, Neosho, Missouri

May 2001

Associate of Science in Business Administration

GPA: 3.9

Skills -Able to coordinate multiple projects and meet deadlines under pressure

-Positive, highly motivated self-starter

-Enthusiastic and willing to assume increased responsibility

-Effective working in self-managed projects or as a team member

-Excellent written and communication skills

-Familiar With:

Excel

Access

Windows XP & Vista

Microsoft Office & Works

Outlook

Work Experience Loan Officer/Processor

November 2006 - May 2009, Plaza Lane Mortgage, Derby, Kansas

Involved in every aspect of the loan process

Determine which program best fits client’s needs

Gather and verify client’s personal information

Process loans and submit to underwriting

Customer Service Representative

August 2006 - November 2006, Scholastic, Neosho, Missouri

Assisted customer in placing order

Responsible for customer account maintenance

References Rachel Kolbe, Loan Officer, Plaza Lane Mortgage, 316-***-****

Cathy McKerracher, Owner, Plaza Lane Mortgage, 316-***-****

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