Manager Customer Service
Resume:
Steven D. DAmweber
Allentown, PA 18104
Home phone: 610-***-**** Email: abjc13@r.postjobfree.com
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EDUCATION Pennsylvania State University
University Park, PA
Bachelor of Science in Hotel, Restaurant, and
Institutional Management December 2007
EXPERIENCE Abercrombie & Fitch
Bridgewater, NJ
Store Manager
April 2010- Current
. Manage a team of four managers.
. Coach and provide career development advice to managers and
staff.
. Establish manager goals and conduct performance reviews.
. Oversee all manager duties are performed correctly and
efficiently.
. Coordinate the flow of merchandise to the sales floor.
. Develop solutions to problems that affect the store's
service, efficiency, and productivity.
. Provide and inspire outstanding service to customers.
. Oversee Loss Prevention awarness training.
. Establish Floor Supervision to decrease shrink.
. Maintain high store standards to surpass weekly District
Manager audits.
. Maintain low shrink and Loss Prevention policies to surpass
LP audits.
Abercrombie & Fitch
Allentown, PA
Assistant Manager April
2008- April 2010
. Assist in the recruitment and hiring of the most qualified
applicants to meet the store's needs.
. Oversee floor moves, preparation of merchandise displays
and presentations, exercising judgment and discretion in
applying merchandising concepts and guidelines.
. Coordinate the flow of merchandise to the sales floor.
. Conduct orientation, train, coach, and develop associates
in execution of daily tasks.
. Help solve problems that affect the store's service,
efficiency, and productivity.
. Exercise judgment and discretion alone, and in conjunction
with the Store Manager, Department Managers, and any other
Assistant Store Manager, in the day-to-day operations of
the store.
. Provide and inspire outstanding service to customers.
Hampton Inn
Allentown, PA
Front Desk Employee
2005-2007
. Completed 300 hours of certified computer training as a
Hilton employee.
. Served as manager on duty on all shifts.
. Coordinated all activities in the hotel while on duty,
hotel has 125 rooms which sold out 5 nights a week.
. Participated in corporate training of the hotel's opening
team and generated action plans.
. Corroborating and processing reservations.
. Synchronized meeting planning/setup.
. Manage the housekeeping department, assigning rooms to
housekeepers.
. Corresponded with guests by phone and email, providing
prompt customer service.
. Instructing new employee's in the utilization of Hilton's
Front Desk computer program.
CVS Pharmacy
Allentown, PA
Shift Manager
2001- 2006
. Supervise all day-to-day activities and responsibilities in
the store.
. Maintain all financial records for the store.
. Direct others to work effectively with all employees.
. Manage all customer relations issues in accordance with
company policy while promoting a positive shopping
experience for all customers.
. Organize and execute the display and signing of weekly,
major promotional and seasonal merchandise.
. Communicated with clients and suppliers by phone.
. Efficiently, assign and direct activities of the store's
crew.
Skills Software- Excel, PowerPoint, Access, Adobe Photoshop 5.0, Word
2007, Microsoft Office 2000
AWARDS ServSafe Certification - November 2006, for successfully
completing the standards
RECEVIED set forth by
national restaurant association.
ServSafe Alcohol Certification- May 2007
Hilton Front Desk Certification- September 2005, effectively
completed computer training
REFRENCES Available upon request
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