Customer Service Manager

Brad Bartunek

*** *. ********** ***.

Sioux Falls, SD 57106

605-***-**** ************@*****.***

Objective

My career objective is to acquire a position in a challenging, well-

respected, and professional field. It is my goal to become involved with

the operations and activities of J&A as a Shipping and Receiving Clerk. My

critical thinking abilities, great communication skills, and exceptional

customer service experiences have given me a background to excel into the

future. It is my strong belief that my education and skills, combined with

my professional experiences have prepared me well to develop into an asset

for your department.

Education and training

Bachelor of Business Administration, Management

2003-2007

University of South Dakota

Vermillion, SD

Organizations:

Sigma Alpha Epsilon Fraternity

- Vice President, Risk Manager, New Member Education Team,

Recorder

Courses Completed:

Accounting, Finance, Personal Selling, Consumer Behavior, Legal

Environment of Business, Business Policy and Strategy, Marketing

Management, Business Ethics, Business Statistics, Marketing,

Organizational Behavior and Theory, Production and Operations

Management, Promotional Management, Money and Banking

Professional Experience

Sioux Falls Ford - Feb. 2010 - Present; Sales Consultant; Sioux Falls,

SD

Responsibilities include:

. Communicate effectively to customers and prospects

. Adhere to a proven, successful sales process

. Maintain customer database through ongoing follow-up

. Prepare vehicles for customer delivery

. Effectively prepare and deliver financial responsibilities prior to

customer purchase

. Demonstrate and present features and options with ongoing product

knowledge

Royal Fork Restaurant Corporation - Aug. 2002 - Jan. 2010; Assistant

Manager; Sioux Falls, SD; Employee of the Month: Dec. 2005, June

2007

Responsibilities include:

. Oversight of daily operations and staff

. Maintain monthly financial analysis and goals through P&L

statements

. Train and reinforce proper techniques of the business to ensure

customer satisfaction

. Order products and keep inventory

. Track and monitor accounts receivables and payables

. Assist in kitchen operations when needed

. Participate in new business strategies and marketing ideas

EconoFoods - Oct. 1999 - July 2001; Cashier, Utility Clerk; Sioux

Falls, SD

Responsibilities include:

. Maintain orderly appearance of exterior and interior of building

. Assist customers in purchasing products

Computer Skills

Microsoft Access, Word, Excel, PowerPoint; Adobe Software; SPSS

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