Customer Service Medical

Barbara W Hall

*** *** *** *********, ** *****

************@***.*** 205-***-****

Education and Skills

Herzing College Diploma Medical Billing and Insurance Coding

Graduate of Phillips High School

Over 10 years in Banking experience, Data Entry, Filing, Typing and 10-key

College courses in Microsoft Applications Word, Access, Excel and Medical

Office Procedures

HIPPA Certification

Employment Chronology

Staffmark Hoover, AL July 2008 to Jan 2010

Telephone Service Rep

Working in callcenter environment taking inbound calls from customers for

local bank assisting customer with checking or savings balance, update

personal information on systems, ordering checks, and placing stop

payments.

Y.Sabri M.D.

Medical Office Clerk

Princeton Birmingham, Al May 2008 to June 2008

Working in medical office part-time for local Gyn, greeted patients, made

appointments received information, co-payments, and filing medical records.

Venturi Staffing Partners Hoover, AL Jan 2008 to Apr 2008

Data Entry Clerk

Working at Altec Industries back office job required to cross check entered

data against documents to ensure information was entered correctly for

assembly line workers.

PeopleLink HR Homewood, AL Dec 2007 to Dec 2007

Customer Service Rep

As a telephone rep, I took inbound calls for United Healthcare/AARP, I read

a verbal attestation to the callers, verified the information on the UHC

system, and if the caller agreed to the terms the caller would be enrolled

in Medicare Part D.

Teletech Fairfield, AL Apr 2007 to May 2007

Telephone Customer Service

In a callcenter received inbound calls for Dishnetwork customers, had

training all Dishnetwork procedures, equipment, and billing software.

AmSouth Bank Operations Bham, AL Jan 2000 to Dec 2006

Individual Retirement Processor

Completed documents from various branches located in AL, TN, GA, and MS;

assist CD/IRA phone rep with follow-up for customers; maintain daily filing

of new and old accounts, updated customer personal information on

Mainframe/RDAR system.

AmSouth Bank Operations Oct 1997 to Dec 1999

Mail Clerk-Wholesale Lockbox

As a mail clerk my responsibilities were to run the payments through banks

coding machine; encoding the amount of payment on checks to be credit to

wholesale customer accounts.

AmSouth Bank Operations Aug 1996 to Sept 1997

Mail Clerk-Retail Lockbox

As a retail mail clerk my job duties assist with using the mail sorting

machine to separate retail payments such as McRaes, Ann Taylor, and

encoding checks for customer payments.

Chick-fil-A Hoover Commons June 1996 to July 1996

Cashier

Responsible for working the cash register by taking orders, preparing food

and assisted with cleaning the restaurant.

Manpower Roebuck, AL Aug 1995 to Mar 1996

Mail Clerk

AmSouth Operations retail lockbox job duties included mail sorting by hand

and opening mail and 10-key customer data into system.

Chick-fil-A Western Hills Mall Oct 1994 to May 1995

Cashier

Responsible for working the cash register, preparing food and assisted with

keeping a clean restaurant.

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