Service Company
Resume:
El Paso TX, ***34
Ilushka Velázquez
abjbwf@r.postjobfree.com
Objectives
To work for a prestigious company where I can demonstrate my abilities in my field of studies or any other related to
such. In addition, with my knowledge I will contribute to the growth of you company and my own.
Education
University of Texas at El Paso
MBA, Business Administration
December 2010
Inter American University of Puerto Rico
BA, Visual Arts
May 2004, Summa cum Laude
Experience
Teller Operations Specialist
Bank of America 2008-Present
• Coach and train the teller team to process transactions accurately, efficiently, and in accordance with
established policies and procedures.
• Assist associates by using in-depth policy and procedure knowledge to handle complex disputes.
• Identify customers’ needs and create interest in appropriate value added financial product and service
solutions.
• Ensure day to day operational excellence of transactions, including compliance with regulations and bank
policies and procedures.
ECE Teacher
Southwestern Educational Society 2004-2007
• Planning for the individual needs of the students
• Curriculum and standard alignment
• Classroom administrative duties
• Providing a safe and secure learning environment
Skills
• Computer-literate performer with widespread software proficiency covering wide variety of applications
• Flexible team player who thrives in environments requiring ability to effectively prioritize and manage
various simultaneous tasks
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches
employees to meet high performance standards.
• Extremely analytical thinking with demonstrated aptitude for identifying, scrutinizing, improving, and
streamlining complex work processes
• Outstanding listener and speaker who effectively conveys information verbally and in writing. Proficient in
Spanish.
Contact this candidate