Customer Service Sales

Leslie A Brock

PO Box ***

***/***-****

Baldwin, Georgia

*************@*****.***

Summary:

. Critical thinking and analytical skills.

. Ability to meet deadlines and multi-task.

. Ability to work with diverse group of people.

. Excellent oral and written communication skills.

. Experience in customer service, clerical duties and marketing.

. Experience in MS Products, filing system, and copy/fax machines.

Education

Bachelor Degree in Political Science (Concentration: Criminal Justice)

North Georgia College & State

University Dahlonega, Georgia 2009

Technical Skills

Microsoft Windows XP, Microsoft Word 2007, Excel, PowerPoint, Access, MLS,

FMLS, Internet (Explorer/Firefox), Word Perfect, Basic LexisNexis, Banner

and SPSS.

Experience

Verizon Wireless

Alpharetta, Georgia Customer Service Representative

August 2010- Present

. High volume, fast paced, result oriented environment.

. Quality customer service to diverse group of individuals.

. Handle private sensitive information.

. Knowledge of product and service information.

. Multi-task and ability to ask productive questions.

Adam's Data Management Group Gainesville,

Georgia

Records Clerk (Temporary Position)

January-May 2010

. Data entry into Paper-Flow System.

. Integrates data, physical paperwork, and receipts into a consistent

filing system.

. Goes through file, sort information and prepares file to be scanned

into data management group system.

. Takes prepared files and scans them through Paper-Flow System to be

seen through a secured website.

Sweet Pea Plantation

Baldwin, Georgia

Receptionist

2007-2009

. Interview prospective tenants to determine needs and pre-qualifies

them to ensure that they will be good tenants.

. Show property to prospective tenants, inspect property prior to

leasing and note condition.

. Supply lease forms, explain all terms on lease and that the agreement

is properly filled out, signed and dated.

. Collect security deposit and first rent.

. Answer any questions prior to move-in.

. Collect monthly rent and maintenance requests.

. Ensure tenants of near by amenities and events going on in the area

according to the season (Fairs, Craft shows, etc.) with fliers, etc.

. General clerical duties: answer phone, file, make copies and type

notices.

Dollar General

Dahlonega, Georgia

Sales Associate/Customer Service

2008-2009

. Greet customers, providing excellent customer service and representing

the corporation in a professional manner.

. Answer customer phone calls providing store hours, directions, and

product information.

. Help maintain facility through closing procedures.

. Set up visual displays based upon corporate display guidelines.

Dillard's Buford,

Georgia

Sales Associate

2007

. Help market out old products through markdowns and market new products

through stocking and setting up visual display tables and signs.

. Handled large sums of money during count down.

. Made sure customers were satisfied by asking key questions assist with

their needs and going beyond their needs to find the item, or if not

in stock order the item through the ordering system to be delivered to

customers home.

Chuck Clausen (Commercial Realtor)

Gainesville, Georgia

Jr. Assistant/Marketing (Internship)

2004-2006

. Help to market agent through MS Word, Excel, Internet, MLS and FMLS.

. Sent marketing materials to potential buyers and/or sellers.

. Marketing of agent resulted in million dollar sells.

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