Customer Service Representative

EMILY D. SPIEKER

**** ****** **** **. */S, CO *0918 719-***-****

QUALIFICATIONS SUMMARY

Administrative Support professional experienced working in fast paced environments,

demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical,

and discreet, committed to superior customer service. I am confident and poised in

interactions with individuals of all levels. I am also detail-oriented and resourceful in

completing projects, and able to multi-task effectively.

Capabilities include:

Customer Service & Relations Word Processing&Typing

Filing & Data Archiving Telephone Reception

Problem Solving Computer Operations

Office Equipment Operation Office Management

Proficient in the following software applications:

Microsoft Word Microsoft Excel

Microsoft PowerPoint Microsoft Outlook

EXPERIENCE HIGHLIGHTS

Administrative Support

1. Provided telephone support for the dispatch office.

2. Assisted with the dispatching of the semi trucks for customers and

stock loads.

3. Provided file management for the shop and for drivers records.

4. Reconciled stock board for all yards to ensure stock is being kept up

per sales managers requests

5. Provided telephone support to the managing partners for a small

commercial lending firm.

6. Performed file management, record keeping, monthly bill preparation.

7. Provided support to the COO to insure smooth daily business

operations.

8. Responded to emails for the managing partners and coordinated their

calendars.

9. Managed all incoming calls for a real estate firm of 45 realtors and

scheduled all property showings.

10. Prepared and conducted presentation on EMT practical skills.

11. Processed client files, copied brochures, mailers, and postcards for

realtors.

12. Maintained a clean and organized work area and greeted clients as

they enter reception area.

13. Scheduled surgeries for doctors in the operating room.

14. Took phone calls for doctors and would transfer the call if the doctor

was available or would take a message.

15. Made and posted the nurses and CAN’s work and on-call schedules.

16. Handled multiple phone lines for credit counseling firm.

17. Booked appointments for the counselors.

18. Input new client information and updated old client information.

Customer Service

1. Took incoming calls for Costume Company from customers placing

orders and inquiring about different costumes and products sold.

2. Made confirmation calls to customers receiving deliveries for the next

day. Make corrections as needed per customer needs.

3. Processed inbound phone calls and addressed customer concerns and

questions regarding cell phone service for a major cell phone carrier.

4. Resolved technical issues with their phone or ordered replacement

phone.

5. Trained new personnel on QA procedures, and testing of products.

6. Expressed empathy for customers and quickly resolved their phone

issues.

7. Processed incoming customer inquires for national computer retail

store.

8. Trained new employees on rebates, returns and cashier responsibilities.

9. Processed rebates and returns and performed cashier responsibilities.

10. Received certificates for Microsoft courses in Word, Excel,

PowerPoint, and Outlook.

Data Entry

1. Entered work orders for repairs done and to be done for truck

maintenance.

2. Input fuel usage and mileage for trucks.

3. Input drivers exemptions for hours worked for the week over 12 in a

day

4. Entered or updated personal information into database for 80-120

children per day.

5. Scanned photos using photo scan software, edited photos and saved to

the child’s file.

EMPLOYMENT HISTORY

Remedy Staffing/ Liberts, Customer Service Representative

Pioneer Sand Company, Admin Assistant/ Dispatch Assistant

The Job Store/Debtstoppers, Secretary

Tech 4 Less, Test Technician

Servant Financial Group, Inc., Office Manager

Penrose Main Hospital, OR Receptionist & Housekeeping

TMobile USA, Customer Care Representative

Century 21 Academy Realty, Administrative Assistant

CompUSA, Customer Service Representative & Cashier

The Broadmoore Hotel, Housekeeping

Compassion International Inc., Data Entry

EDUCATION & TRAINING

Certificate of Achievement in Emergency Medical Technician, NREMT- Basic

Certificate,

CNA, PHTLS, Haz-Mat Awareness; Pikes Peak Community College

Undergraduate Studies, Pikes Peak Community College

High School Diploma; Colorado Springs Christian School

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