Manager Customer Service

Wendy G. Bronson

***** **** **.

Lancaster, CA **536-4860

661-***-**** or 818-***-**** Cell Phone

OBJECTIVE: Bookkeeper/Office Manager/Administrative Assistant

EDUCATION:

Glendale Community College

1500 N. Verdugo Road, Glendale, CA 91208

Degree: Business/Word Processing Specialist Certificate (28 Units)

(Alpha Gama Sigma Honor Society (3) Semesters)

Subjects: Word Processing Concepts Office Procedures

Written Business Communications Human Relations

Business Vocabulary & Spelling English 101

Introduction to Business Advanced Typing

Accounting 101 Money & Banking

Filing Methods & Systems QuickBooks

Herbert Hoover High School GED 1981

651 E. Glenwood Road, Glendale, CA 91202

EXPERIENCE:

Pestmaster Services, Inc. July 2010 - Current

42717 6th Street East, Lancaster, CA 93535 661-***-****

Position: Office Manager

Duties: Manage customer service representative and 10 technicians.

Answer phones, route services, Assistant to Southern California

Operations Manager, Daily tracking of production, Book laborers

and special needs for projects, Handle high volume of email

between other Pestmaster locations, Collect paperwork for

Payroll,

Process deposits and post payments.

Stil-Mor Automotive, Inc. February 2000 - July 2010

3848 Foothill Blvd., La Crescenta, CA 91214-1618 818-***-****

Position: Office Manager/Bookkeeper

Duties: A/R, A/P, Payroll & Bookkeeping using QuickBooks, Human

Resources, Daily Banking, Cashier, Receptionist, Secretarial

Support to the owner & Service Manager using Microsoft Word and

Excel, Communication with customers via mail, email and phone,

keeping an updated procedures manual for my office.

Wendy G. Bronson's Resume

Page Two

EXPERIENCE cont.:

UltraWave Corporation March 1999 - February 2000

3708 Burritt Way, La Crescenta, CA 91214 818-***-****

Position: Corporate Office Manager

Duties: Manage staff of three, Assistant to President/Owner, Oversee

management of stores, Prepare bi-weekly payroll, Train sales

personnel in paperwork procedures, Collections, Conduct

interviews for corporate positions, Human Resources, Download

store figures twice a week, Supply monthly sales figures for the

malls, Assist in developing and maintaining company policies and

procedures, Secretarial support using Microsoft Word and Excel.

TriLine Medical, LLC August 1998 - March 1999

(Formed by previous employees of H.F. Systems, Inc.)

7035 Hayvenhurst Avenue, Van Nuys, CA 91406 800-***-****

Position: Dispatch/Activity Coordinator/Customer Service

Duties: Take phone orders, Qualify them with nurse consultants,

Dispatch technicians, Follow-up on missing information, Input

Technician times, Assist with A/P, Word Processing using

MacWrite, Spread Sheets using Microsoft Excel, Daily quality

check and back-up of computer, Print daily report, Forward

phones.

Orfila Sales Company, Inc. June 1997 - July 1998

3043 Foothill Blvd., #11, La Crescenta, CA 91214 800-***-****

Position: Customer Contact Specialist

Duties: Represent multiple vendors, Act as a liaison between vendor &

customer, Placement of follow-up orders, Support of sales staff,

Secretarial support using Microsoft Word and Excel.

H.F. Systems, Inc. November 1996 - June 1997

(Merged with Kinetic Concepts, Inc. 2/97)

3039 Roswell Street, Los Angeles, CA 90065 800-***-****

Position: Administrative Assistant

Duties: Clerical support for Vice President of Sales and Clinicians in

the field, Travel arrangements, Data Entry, Mail, Support for

other departments, Word processing on MacWrite, Spreadsheets on

Microsoft Excel.

STRONG ASSETS:

I am a devoted employee that will do my best to work hard at the jobs given

to me and implement new things that will grow your company. I'm open to

change and growth. I'm looking for a career, not a passing job.

References Available Upon Request

Can also be contacted via email - abjbw5@r.postjobfree.com

Contact this candidate