**** ******* **, **********, ** *****

419-***-**** abjbuv@r.postjobfree.com

CHRISTOPHER KNOLL

Objective To obtain a job to further my skills for a career in business

with a link to the hospitality industry

Education Bowling Green State University Bowling Green. OH

Bachelor's of Science Business Administration

Focus Area: Hospitality Management

Minor: Theater

Related Sheraton Imperial & Convention Center Durham, North

Experience Carolina Present- 2010

Guest Service Agent

Follow Starwood procedures for arrival and departure of

guests

Handle confidential paperwork

Answer phone and relay calls to proper person

Accept credit card and cash payment for guest rooms

CVS Sandusky, Ohio 2005-2009

Shift Supervisor

Plan daily workload based on required daily tasks, expected

store sales, and staff available

Assist with unloading and putting merchandise away on

delivery day

Follow FSI procedure for verification of inventory, and

bringing from backroom to sales floor

Creating weekly and seasonal displays of merchandise based on

sales

General upkeep of store, cleaning, dusting, vacuuming,

filling shelves and coolers

Verify cash drawers and prepare a deposit for bank averaging

between $3000 -- $5000 cash daily

Responsible for securing store and opening as a key holder

Kalahari Indoor Waterpark Resort Sandusky, Ohio 2008 -- 2009

& Convention Center

Night Auditor

Follow specific procedures for end of day reporting

Use online Protobase program to balance and batch credit

cards

Assist Guest Service Staff with work duties including

preparing express checkout letters, answering guest calls,

and maintaining a clean work environment

Verify deposits from employees of outlets throughout resort,

and prepare banks for next shift

Use Excel to create spreadsheet of financial, and guest

statistics for owners and management staff

Work with team to follow mission statement of providing each

guest with an experience Beyond Expectation

Additional

Experience Great Wolf Lodge Sandusky, Ohio 2005 -- 2009

Guest Service Representative & Night Auditor

Greet guests and assist with checking in and out of resort

Handle transactions of cash, credit card, explaining debit

card transactions

Give directions for area food and activities

Auditing and End of Day procedures including verifying

correct rate information, preparing reports, and balancing

credit card transactions to send to bank

Work with team to follow mission statement of providing

great service to create family memories

Cedar Point - Breaker's Express Sandusky, Ohio 2003 - 2004

Supervisor & Night Audit

Supervise small summer staff in operations of Front Desk and

Reservations

Resolve guest problems with assistance from General Manager

Hampton Inn Sandusky, Ohio 2003 -- 2004

Night Audit

Follow Procedures and Scripting for Front Desk, Auditing and

creating Reservations

System 21 Desk Software

Work with team to maintain 100 % Guest Satisfaction

Assist in other areas of hotel operations when needed

Wendy's Sandusky, Ohio 2002 -- 2003

Grill

Work in a fast paced environment to prepare grill items,

fries, and other food preparation

Work with a team to fill fast food orders

Super 8 Sandusky, Ohio 1997 -- 2002

Guest Service Representative & Housekeeper

I worked the Front Desk at a variety of properties for the

owner

Responsibilities of cleaning and turning over rooms for next

guests

REFERENCEs

Available upon Request

Contact this candidate