Customer Service Sales

Slande Pierre

**** ** *** ******, *******, FL ***68

Home: 954. 548-9431 or Cellular: 954. 934.7459

*******@*****.***

ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE SPECIALIST

Dependable and efficient professional enjoy working with the public and

dedicated to high quality customer service.

Proven track record for working effectively with team members.

Awarded the “Best Customer Service Associate” for a period of 4 years.

High Quality Customer Service Inventory Control

o

Organized

Front Desk, Receptionist Functions Office Procedures Strong

o

Attention to Detail

Greeting Customers Data Entry Vital

o

Signs

ICD-9 & ICD-10 Coding Cash Handling

o

Effective Time Management

CAREER HIGHLIGHTS

1. Accurately and confidentially recorded customer’s results

2. Filed records, charts and department records in accordance with company policy

3. Efficiently tracked office inventory resulting in cost-control purchases

4. Reviewed and ensured quality improvement of charts and copied records for

attorneys

5. Processed multiple cash transactions daily resulting in a balanced drawer

6. Performed audit, review and tax engagements, for profit and not-for-profit

companies

7. Processed discounts to customers due to damage resulting in client loyalty and

referral sales

WORK-EXPERIENCE

Concentra Urgent Care: Externship (192 Hours Completed) Fort

Lauderdale, FL

Medical Coding & Billing 7/2009-8/2009

1. Recorded information in patients’ charts accurately including medication

2. Answered phones, filling, copying, faxing and took accurate messages

3. Scheduled appointments, faxed prescriptions, greeted patients and follow-up calls

All Protection Insurance & Tax Services Lauderhill, FL

Customer Service Clerk 01/2006 to 04/2008

Developed prospects from current commercial customers, referral leads and other sources

Present information on available services such as deposit accounts

Advised customer on lines-of-credit, sales, cash management, and investment services

Determined customers’ financial needs and prepared proposals to sell services

Aegis Communications Group Tamarac, FL

Customer Service & Sales 02/2005 to 07/2007

Convinced customers to use sales promotion display items of wholesale

commodity

Trained and managed all new employees to achieve significant improvements in

their productivity

Motorola Plantation, FL

Security 01/2000 to 03/2008

Established security procedures for companies engaged in manufacturing products

and products and processing data and material for federal government

Studied federal security regulations and restrictions relative to company operations.

Directed activities of personnel in developing company security measures, which

complied with federal regulations

Consulted with local, district and other federal representatives for interpretation and

application of particular regulations applying to company operations

Tee’s Tiny Tots: Albany, GA

Teacher Assistant: July 1998 –Sept 1998

Assist teachers with daily activities. Preparing next days lessons, teaching

a class when

Necessary, making sure the children a regular bathroom breaks

Certified Nursing Assistant:

Albany, GA

Albany Health Care, Inc. November 10, 1997- December 1997

Clinical Training. Assist the CAN on duty helping with the patients whenever

needed

Care of Resident in Isolation including positioning and bed to chair transfer

Occupied Bed, complete bed bath and assisted with ambulation emergencies

Passive Range of Motion and assist with bedpan urinal

Pines Personal Care Home: Albany GA

Nursing Assistant Sept 1998-March 1999

Duties making sure that the patient are feed and bath, also making sure patients

have taken all prescribed medications. Assisting patient whenever needed. Daily

household chores

EDUCATION

MedVance Institutes Medical & Billing Coding Specialist 2009

Margate Beauty School Massage Therapy 2006

Sheridan Technical Center Legal Secretary 2003

Nursing Unlimited, Inc CNA 2001

ADDITIONAL TRAINING

Massage Therapy, wedding Planner, Photography, Microsoft Word, PowerPoint, Excel

Access, Outlook, Data base, Publisher, internet, and able to type 45 wpm.

Languages: Fluent in English and Creole

Affiliations: Work well in a high-pressure environment.

Skilled with computer systems and software.

Skilled at organizing complex project, defining project priorities, and delegating tasks.

Skilled at encouraging others and developing rapport.

Available upon request

Contact this candidate