Project Manager Sales

Jay D. Jones

***** ******** *****

Tampa, Fl 33626 813-***-****

abjbu9@r.postjobfree.com

SUMMARY: Operations and Project Manager with strong Business Analysis

and problem solving skills coupled with broad experience in

Health Care Benefit Administration, Distribution/Logistics,

Inventory Management/Control, Sales Operations and IT.

Extensive IT project implementation experience with MRP/DRP,

order management/ supply chain integration, insurance and Third

Party Administrators. Experience spans Healthcare,

Transportation, Wholesale Distribution, Software and Insurance

industries.

PROFESSIONAL EXPERIENCE

7/08-current Acclaris, Inc. Tampa, Florida

Senior Business Analyst

Primary role focused on implementation of 3rd party file and web

services interfaces with strategic partners in the delivery of

Health Care Benefit Reimbursement Administration products and

services provided through a Fortune 20 Banking client. Firm

utilizes the SCRUM methodology/approach to Agile development.

Regular ongoing responsibilities include:

. Management of vendor relationships and system interface for

Debit Card processing, HSA Investments and Print Services

partners.

. Interpretation and validation business requirements from client

. Regular communication updates to project stakeholders

. Requirements development (scrum) with offshore development

teams.

. Creation of functional requirements.

. Contribute to product design sessions.

. Mapping and verification of partner file interfaces.

. Perform file interface, API/web services and web interface

testing

. Consult with Operations teams to develop appropriate business

processes and corrective action practices for new tools.

. Perform defect tracking and change control management for post-

implementation system enhancements.

. Provide post-implementation Production Support for delivery of

collaterals (Checks and EOBs, statements, welcome kits, letters

and electronic correspondence)

. Assess process efficiency and profitability during post-

implementation improvement and control phases.

Routinely utilize Oracle (11g) PL/SQL Developer for Analysis and

Configuration, UltraEdit for HTML, XML and file editing,

Automate 7 and Unix scripting for job automation, HTML and

Creole wiki pages for intercompany design and support

communications. Role also requires regular use of common

business productivity applications including the MS Office

suite, Project and Visio.

2/05-7/08 Epic-Premier Insurance Solutions, Inc. Lakeland, Florida

Project Analyst

Project and Account Manager with heavy emphasis on systems

implementation for mid-tier Insurance firms. Primary role

includes delivery/implementation of IT projects utilizing

standard system design and life cycle methodologies for project

communication with business stakeholders, requirements, and

resource management to meet budget and timelines.

Implementations routinely involve management of multiple

projects and teams within the firm's Core and Custom Development

groups, as well as third party development efforts.

Also perform hands on development of financial and operational

reporting, workflows and data validation procedures for Claims,

policy administration and Accounting modules. Tools include

Sybase PowerBuilder, ISQL, XML and common business productivity

application including the MS Office suite, Project and Visio.

Ongoing projects and activities include:

. Legacy data conversion and implementation of a new system for

accounting, policy management and claims handling. (multiple

installations across several states and clients)

. Implement data warehouse and develop procedures to populate

and mine the data for line and executive reporting.

. Development and integration of all reporting, merge documents

and custom user entry forms required to support ongoing

implementations.

. Positive Pay and automated bank reconciliation applications

to feed financial transactions to and from major banking

partners using EDI.

. Custom rating interface supporting major lines of business

including Commercial Auto, Property, General Liability,

Inland Marine and Workers Compensation.

4/03-12/04 License Technologies Group, Buffalo Grove, Illinois

Project Manager

Responsible for business processes management for IT hardware

manufacturers and software publishers incorporating SDLC

methodology and deliverables. Developed statements of work and

coordinated executive and user communications, managed resource

planning, budgeting and timelines. Client Program/Account

Management to

research and understand their business needs for information to

propose enhancements and improve processes

Projects included:

. Business process consultation and analysis to support CRM

implementation (Trend Micro)

. Developed executive information for clients built around

introduction of data warehousing tools and mining.

. eCommece development including integration with distribution

partners, credit clearance firms and carriers. (Microsoft,

Macromedia, Computer Associates, Linksys, Sophos and Network

Associates)

. ANSI X12 and EDIFACT EDI messaging for order fulfillment

between Macromedia and North American and European

distribution partners.

. Web-based order configuration and delivery tools

. Electronic product wrapper and eCommerce shop sites for OEM

product distribution (Computer Associates, Linksys)

. Regulatory tools to support revenue recognition compliance.

. Order management system enhancements to support currency

conversion between US dollar and Euro, Yen and Pound Sterling

10/00-2/03 Tech Data Corporation, Clearwater, Florida

Manager, Business Analysis

Responsible for general operations and enhancements to support

sales, delivery and invoicing of virtual product lines (support

contracts, warranties, training and certification materials and

software licensing). Tactical support of financial accounting

systems, EDI processing and invoicing for major accounts.

Project Manager for web based digital product delivery system.

This role included development of business rules, project

requirements and budgeting, ROI analysis and service level

measurement.

. Change Manager for Siebel CRM implementation (Sales order

processing/lead management/fulfillment)

. Developed Access/SQL (front/back end) data warehouse system

and managed virtual product billing team contributing to

share growth from 13% to 46% of wholesale IT Distribution

market for software licensing.

. Performed divisional operational analysis and developed

annual operating plans for Software division.

. Prioritized Information Technology resources.

. Designed and implemented configuration tools incorporating

rule sets to guide Sales process for complex product lines.

1/98 - 9/00 Manager, Special Sales Services

Senior Sales Operations Manager over a collection of service and

support teams comprising over seventy employees supporting over

700 Sales Associates in call center environment.

Responsibilities included staffing/organizational development,

Logistical planning and Inventory management, process

development, and IT project prioritization to support Tech Data

Sales initiatives.

Led development team and implemented processes leading to dramatic

reduction of open order exposure and affiliated inventory carrying costs.

Conceived and developed transactional [VB/MS Access) database tools linking

multiple departmental subsystems featuring integration with mainframe and

event driven messaging.

Provided design, scope and functional specifications for upgraded system

when converted from end user development to a production application.

Managed distribution planning, inventory management and billing operations

for supplier direct shipments.

10/95-1/98 Manager, Configuration Services

Responsible for establishing profitability and growth of system

configuration services to Computer Reseller customers

Managed $176MM PC integration business with sustained annual growth

exceeding 130% while in this capacity.

Business stakeholder for division established to configure and retrofit

systems to perform final assembly of IBM, Digital, Compaq and Hewlett

Packard systems and related peripheral products.

Led the development team responsible for implementation of a custom

database application designed to service the needs of PC Integration, Shop

floor planning, inventory control and light manufacturing/assembly within a

multi-tiered distribution business model.

Managed team leading to ISO 9002 Registration for Configuration Centers and

Sales Engineering Support Team.

Provided Field Sales support instrumental in award of primary souring firm

to prime contractors for numerous 8+ figure corporate and government

integration procurement awards. Contract award dealt with Military

purchasing/procurement and civilian officials in Washington and included

high profile US military 'Desktop V' and VA 'technology refresh' multi-year

contracts.

10/94-9/95 Towne Air Freight, Inc., South Bend, Indiana

Director of Technology

Information Systems Director and principal technology officer

for a $70MM Regional LTL transportation carrier. Responsible

for strategic planning, financial management, staffing/capacity

planning and overall company performance with regard to

technology.

Implemented conversion to a new business accounting system.

Developed strategy from concept to implementation for upgrading mainframe,

PC and network infrastructure to a distributed client server environment.

Negotiated co-terminent licensing support agreements for all Informix

[database engine, development tools, and networking] products resulting in

over $90k annual savings and significant reduction in internal

administrative costs.

Ongoing System implementation of line of business system involving all

business operations.

4/94-10/94 Project Manager, Information Systems

Responsible for redirecting internal and external development

resources and vendors following after a failed line of business

conversion (Informix).

Selected development firm and restored forward progress toward eventual

conversion of line of business computer hardware and order management

system software.

Promoted to Director of Technology

12/90-3/94 Zimmer, Inc., Warsaw, Indiana

Support Services Manager

Management of distribution operations including a surgical

product parts bank, technical, promotional and educational

literature, sales support materials, and convention/exhibit

materials for a large orthopedic device manufacturer.

. Served on Bristol-Myers Squibb Logistics council for

corporate transportation purchasing and materials

management.

2/87-11/90 Medical Education Supervisor

Responsible for logistical support and deployment of course

training materials for orthopedic surgical staff. Also

encompassed coordination of annual event schedules and product

training courses for orthopedic surgeons and nurses.

4/84-1/87 Exhibit Shop Foreman

Design, construction, and maintenance of medical exhibit

properties.

4/80-4/84 Penny & Nicol Boutique, Plainfield, Indiana

Custom Builder

( Designed and built custom furnishings and interiors to

client specification for commercial and residential customer

base.

EDUCATION Indiana University, Bloomington, Indiana

Bachelor of Arts, General Studies. Emphasis: Business

Administration and Computer Technology, 1991

Indiana State University, Terre Haute, Indiana

Life Sciences and Chemistry, 1979 - 1982

PROFESSIONAL COMPTIA Affiliate (1997-2003)

AFFILIATIONS RosettaNet (1997-2002)

Council of Logistics Management (1990-1995)

Bristol-Myers Squibb Transportation Council (1988-1993)

Great Lakes Informix Users Group (1994-95)

Hewlett-Packard Unix (HPUX) Great Lakes User Group (1994-

95)

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