Customer Service Manager

Percy L. Huff III

*** ****** ******. ***. * - Metairie, LA 70005 - abjbt7@r.postjobfree.com

I'm seeking a career within the government into an entry level or higher

management position that will allow me to use my proficient skills in

Graphic Design. Other areas of expertise include: Banking/Finance, Public

Relations, Marketing, Security, Media, and Public Health.

Summary of Qualifications

. Team Building - Decisive team leader with extensive managerial

experience, developing talent, and creating effective training

programs.

. Communication - Persuasive communicator with well-developed

presentation and negotiation skills. Able to develop productive

relationships with colleagues, clients, and staff at all levels.

. Customer Service - Provides outstanding customer service and

resolving customer problems; committed to maintaining positive

relationships for networking.

Technical Skills

Microsoft Office (Windows, Word, Excel, and Power Point) Proficient in

Photoshop, FreeHand File, Illustrator, Microsoft Office Suite, InDesign,

and Macromedia Flash.

Professional Experience

Warehouse Manager August 10,

2009 - Present

ARAMARK New Orleans, LA 70113

ARAMARK is a leader in professional services, providing award-winning food

services, facilities management, and uniform and career apparel to health

care institutions, universities and school districts, stadiums and arenas,

and businesses around the world

. Direct a staff of 12 or more people

. Lead, supervise, assign, and implement work related tasks

. Establish new ideas and creative ways to ensure success of work

. Receive shipment and provide service to Amtrak trains

. Conduct meetings, schedule activities as well as ensure compliance

with all policies and procedures and federal and state laws.

. Coordinate hands on and computer training programs for experienced

staff and new hires

Bank Teller July

2008 - July 2009

Capital One Metairie,

LA 70005

Capital One is a diversified bank that offers a broad array of financial

products and services to consumers, small businesses and commercial

clients. A Fortune 500 company, Capital One has one of the most recognized

brands in America.

. Developed customer relations and assisted customers with their needs,

while ensuring their personal security

. Maintained accounts: savings, checking, money markets, CD's, and loans

Percy L. Huff III - abjbt7@r.postjobfree.com - 225-***-**** - Page 2

. Performed withdrawals, deposits, check cashing, verification of

identification, and balancing financial currency while being bonded

under federal regulations and banking policies

. Network with local businesses

. Forged supporting relationships with new and existing account base

Guest Services Agent April 2007 -

October 2007

Hilton Riverside Hotel

New Orleans, LA 70113

Hilton is the proud flagship brand of Hilton Hotels Corporation and the

most recognized name in the global lodging industry. Conrad Hilton

purchased his first hotel in Cisco, Texas back in 1919. Since that time we

have grown to over 500 hotels in cities all over the world.

. Took in currency and ensured proper exchange

. Performed guest check ins and outs

. Operated coding systems, computers (input and output), fax machines,

and printers

. Booked suites and ballrooms for various occasions

. Promoted hotel merchandise: Linens, glassware, art, and jewelry

Sales Consultant July 2006 - Jan

2007

ZACK'S Furniture Metairie, LA

70001

A family owned business, ZACK'S specialized in unfinished furniture until

2006 when the company decided to provide finished goods as well. ZACK'S is

known for its unique blend of modern and traditional furniture at low cost.

. Sell furniture and other household items

. Tracked inventory, arranged showcases for furniture promotions and

advertisement

. Maintained customer invoices, handled currency and credit exchanges

. Provided excellent customer service through knowledge of products

Education and Training

Degree (BA of Arts) Digital Design

August 15, 2008

Tulane University

New Orleans, LA

Sociology Minor

Special Accomplishments

. Food Safety Certificate of Certification

. Five illustrations published in the July 2008 issue of Where Y' At

Magazine a New Orleans based tourism publication

. Full Academic Based Athletic Scholarship to Tulane University

. A member of the ALL METRO ALL STAR team for elite athletes in the

years 2003-4

. Bachelor of Arts Degree from Tulane University retained August 15,

2008

References Available upon request

Contact this candidate