Customer Service Medical

Caprice Frederick

**** ********* ******

Hollywood Fl.33024

Cell 786-***-****

Email: ******************@*****.***

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Objective: A highly talented Medical Billing and Coding Clerk with

experience in performing a variety of complex clerical for

patient billing; maintenance of third party billing records,

resolution of a variety of problems.

Experience:

Sep 2009-Jan 2010 Nations Health, Weston, Fl.33331

Document Processing

. Responsible for posting documentation, scanning EOB, PCR,

into the scanning machine.

. Verifying health insurance, answering phones, filling

papers setting up interviews

. Ability to review, research & resolve denied claims for

Medicare and Medicaid and account collections.

. Utilized ICD-9 & CPT-4 codes to bill insurance

. Maintained and Organized patients records.

. Billing, posting payments and collections.

. Worked with Medicare Part A, B, D.

. Utilized HIPPA.

. Provided administrative support to upper management via

drafting all official company correspondence, typing,

filing and performing data entry. Responsible for

contacting customers regarding account collections and

past due accounts.

. Handle all account payable and receivable.

Apr 2009-Dec 2009 Brands Mart USA, Sunrise, Fl.33323

Customer Service Representative

. Handle all customer inquires.

. Assisting customers with merchandise selections,

proposing solutions& closing sales to meet individual

sales goals.

. Is able to use automated information system analyzed the

customers situation.

. Dealt with diverse customer population.

. Provide helpdesk and customer service support to

customers collects fee or money for payments, counting

for accuracy, and balancing collections, and issues

receipts.

. Operates office equipment including copying machine

calculator, CRT cash register, switchboard, facsimile

machine, credit card terminal, and film read.

. Identify research and resolve customers' issues using the

computer system.

. Managed all transactions.

. Creates and updates records and necessary work materials

to ensure that information is correct.

Jan-2007-Feb 2008 Florida Medical Center, Ft Lauderdale, Fl.33323

Billing &coding Specialist

. Proficient in medical insurance billing and medical

terminology.

. Extensive computer knowledge including spreadsheet and

word-processing programs at a high proficiency level.

. Extensive knowledge of data entry

. Responsibilities included; billing for medical and all

commercial carriers, following up on unpaid accounts and

denying claims.

. Filling, faxing, and copying documents. Look up ICD-9 and

CPT-4 codes to verify if a code has been change and enter

deposited and updated patient's demographics using the

medisoft system.

. Verified Medicaid and Medicare insurance.

. Develop spreadsheets for tracking claim checks for

physicians.

Education:

Jun 2007 National School Of Technology, Miami, Fl.33162

Associates Degree

. Data entry and word processing skills, including

Microsoft Office suite, Word, Excel and Outlook.

. Knowledge of medical terminology with strong ability to

gather data, complie information, and prepare reports.

Skills:

. Medical Terminology

. Collections

. Front Desk

. Medical Records

. HCFA 1500/UB92 Billing

. ICD-9&CPT-4

. Automated Claims

. Completing CMS 1500

. Microsoft Word

. Chart Documentations

. Posting Payments

. Medical Office Management

. Physician/Hospital Coding

. Insurance Verifications

. Anatomy and Physiology

. Medisoft

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