Customer Service Manager

Siegrid Patterson

*** ****** ******

Monterey, CA 93940

Home Phone 831-***-****

Cell Phone 831-***-****

abjbsy@r.postjobfree.com

> Notary Public/member of National Notary Association

> Efficient typing skills

> Proficient with 10-key

> Highly adaptable

> Proficient in customer service, sales and cash handling

> Administration

> Operations

I am a highly adaptable "team player" with extensive skills in various areas of administration, customer

service and operations. I seek to broaden my skill set, as well as to assist in strengthening and enhancing the

general work environment, and I am always seeking new challenges and opportunity for growth.

EXPERIENCE

Bank of America

Teller, August, 2010 to Present

My duties include all teller functions, such as strong customer service, check cashing, deposits/withdrawals,

and processing payments. Part of my primary job function was also to recognize sales opportunities and refer

to our Personal Banker.

Wachovia Bank

Service Transaction Specialist II, July 2006 to February, 2010

My duties included all teller functions, such as strong customer service, check cashing, deposits/withdrawals,

and processing payments. Part of my primary job function was also to recognize sales opportunities and refer

to our Financial Specialist, Mortgage Consultant and Investment Advisors. I also spent time on the platform

opening new accounts. I also held the responsibilities of Legal Files Custodian, Vault Custodian and ATM

Custodian.

The Home Depot

Lead Vault Associate, August 2005 to July 2006

My duties included till making and auditing, daily deposits, vault balancing, markdown maintenance and

entry of payroll, vacation, sick time, correction hours, and mileage re-imbursements. I was an integral

participant in weekly Operations meetings which included presenting a dashboard of the previous week’s

activities.

PG Computers/Nextel

Office Manager, October 2004 to October 2005

My duties included all office functions such as Customer service, scheduling, correspondence, collections,

invoicing, filing; as well as maintenance of Nextel wireless accounts and sales of phones and accessories.

Holman Building Associates

Admin Assistant, 2003 to 2004

My duties included admin functions such as correspondence, filing; as well as retail sales, and customer

service.

Hambrook’s Auction Center

General Manager, 1991 to 2003

During my career with Hambrook’s I was promoted from basic office personnel to Office Manager,

Operations Manager and finally General Manager. My duties there included inventory control, general ledger,

daily deposits, cataloging, marketing, auction set-up and displays, customer service, collections, appraisals

and estimates; as well as general supervision of truck and floor crews.

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