Customer Service Representative

Stephanie R. Tate

**** ******* **., ******** *******, CO 80902

719-***-**** home /270-***-**** cell

Education 03/2010 Sullivan University

Louisville, KY

Masters in Human Resource Leadership.

4/2007 Sullivan University Ft. Knox, KY

Bachelors Degree in Business Administration (dual degree)

Concentration in Marketing & Sales Management.

Work Experience Eagle Support Services (2009/10/01 - 2010/03/12) -

Accountability Personnel Specialist

Duties: Provides administrative and reporting support

services to the Ft. Carson Soldier Readiness Processing (SRP)

Office. Responsible for briefing the process and explanation

of the importance of verifying/updating DD93 and SGLV, as

well as other Personnel data. Provides supervision and/or

direction to clerks from companies in completion of the DD93

and SGLV forms. Provides instruction and direction to Unit,

Battalion, and Brigade S1 personnel on accurate completion of

forms DD93 and SGLV. Provides copy of Enlisted Records Brief

(ERB) to deploying, redeploying, mobilized, and annual SRP

soldiers upon request. Acts as the authoritative resource on

the interpretation of the rules and regulations as applied to

the DD93 and SGLV. Assists and supports the SRP Site NCOIC,

OIC, and Site Manager in their functions in regards to any

Personnel issues/questions/advice. Acts as a liaison between

soldiers, contractors, and civilians, who come to the SRP

Personnel station by providing customer service. Performs

data entry into the DARTS (Deployment and Reconstitution

Tracking Software) system as a soldier processes through

Personnel. Maintains statistical data. Prepares end-of-day

Personnel reports for accountability per unit or personnel

status. Continues to assist as needed in previous position

of preparing DD214 for military personnel whom are

demobilizing. Cross trained to assist in the Start/ Exit

station of the SRP Office. Trained personnel regarding DD93

and SGLV. Prepared DD93 and SGLV as required.

(Strategic Resource Inc. - (03/31/2008-09/30/2009) -

Accountability Personnel Specialist. Contract ended

2009/09/30

Strategic Resource Inc. (01/02/2008 - 03/30/2008) - Personnel

Records Clerk

Fort Carson, Colorado United States

Duties: Performed customer service and administrative support

and related work for soldiers that are mobilizing and

demobilizing. Provided administrative work for soldier(s) who

have been released from the Warrior Transition Unit. Assisted

individuals in developing needed evidence and preparing

required documents, or in resolving errors, delays, or other

problems concerning RC leave comp, PDMRA. Researched records

and documents and prepared information for input using the

Installation Support Module (ISM) Transproc II in preparation

of the DD214. Computed active/inactive time via information

provided on RPAS also known as the Chronological Statement of

Retirement Points. Published DD214 for soldiers separating

from the military. Published orders (REFRAD/Release From

Active Duty). Prepared Leave Memorandum to verify leave that

individuals have taken for current mobilization. Prepared and

verified that service member had a DA Form 31, when

appropriate and authenticated the date and time the service

member was to depart in accordance with Department of the

Army procedures. Explained and assisted in preparing forms

and documents needed to mobilize and demobilize (i.e.

verifies and inputs information in DARTS (Deployment and

Reconstitution Tracking Software) and prepared DD93 and SGLV

as needed) as well as the administrative procedures and

normal processing times. Scheduled required appointments

based on timeframe of demobilization/mobilization. Published

TCS (Temporary Change of Station) orders as needed for all

mobilizing and or demobilizing soldiers to ensure that they

were on correct assignments. Used a personal computer and

office software programs to retrieve and sort information

from files or records and to prepare documents. Maintained

records for units and individuals that mobilize/demobilize

through 1st MOB BDE at Fort Carson, CO. appropriately

referenced demobilizing/mobilizing entitlements to Army

Regulation (PPG/Personnel Policy Guidance). Acquired NAC.

10/05-07/07 Serco Inc. Fort Knox, KY

Military Personnel Specialist. Provided weekly briefings to

all demobilizing soldiers whom were out processing Fort Knox.

Updated soldiers records prior to out processing. Researched

records (via IPERMS and actual 201 files) and documents and

prepared information for input using the Installation Support

Module (ISM) Transproc II in preparation of the DD214 and

Worksheets for CBHCO (Community Based Health Care

Organization) demobilizing soldiers. Computed active/inactive

time via information provided on RPAS also known as the

Chronological Statement of Retirement Points. Published DD214

for soldiers separating from the military. Published orders (

REFRAD/Release From Active Duty). Counseled individuals on

service obligations, rights, entitlements, and benefits.

Responsible for distribution of completed DD 214 in

accordance with regulation. Coordinated with the Finance

Office for disability severance amounts and leave balances

for CBHCO (Community Based Health Care Organization) & all

other demobilizing soldiers. Communicate with various CBHCO

(Community Based Health Care Organization) sites nationwide

concerning the out processing of CBHCO soldiers. Verified

that service member had a DA Form 31, when appropriate and

authenticated the date and time the service member was to

depart in accordance with Department of the Army procedures.

Maintained administration files for the Transition point.

Maintained statistical data. Appropriately referenced

demobilizing entitlements to Army Regulation (PPG/Personnel

Policy Guidance). Completed others tasks as needed. Acquired

NAC.

09/04-09/05 Gloryland Harvest Church Radcliff, KY

Administrative Asst. /Accounts Payable. Maintained the

finances of the church. Responsible for the receipt and

distribution of funds. An overseer of the church budget, and

assisted with the planning of special events for a

congregation of 600+ members. Completed other tasks as asked

to and or needed.

05/01-9/04 Brandenburg Telephone Company Radcliff KY

Customer Service Representative. Cross-sell Brandenburg Tel.

Co. long distance, open and close accounts, and assisted

customers with problems that were experiencing with their

account(s).

11/99-2/00 ExtraCo. Bank Copperas Cove, TX

Part-Time Teller (35 to 39 hours per week/Drive Thru). Made

deposits and cashed checks, processed wires, cash advances,

sold money orders, processed outgoing work for the main

branch, and processed transactions from the night depository

box.

2/99-8/99 New Hope Missionary Baptist Church Radcliff KY

Secretary. Prepared bulletins for a 300+ congregation weekly,

processed payroll, monthly federal and city taxes, paid the

bills, and performed any additional necessary duties required

by the Pastor and congregation.

6/96-12/97 NationsBank (Military Banking) Schweinfurt, GE

Part-Time Teller (minimum of 20 hours per week). Maintained

drawer for other foreign currencies, mainly Deutch Marks.

Performed as dual control for the bulk teller and safe.

Performed bulk teller duties in which I helped process night

depository boxes as needed.

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