Service Manager

Cary S. Brooks

_____________________________________________________________

STRENGTHS

? Ability to critically evaluate information and to anticipate and

understand the implications of decisions and actions needed.

? Ability to organize, gain the involvement of and manage diverse

workgroups and task forces to accomplish specific project and

department goals

? Ability to know when and what decisions should be made and make

several decisions simultaneously in a fast-paced, rapidly changing

environment

EXPERIENCE

. Current position with Johnson Controls, Inc. - Service Operations

Agent

> Dispatch team members of the Kalamazoo service branch; including

Project, Truck based, and Chiller service teams.

> Handle customer satisfaction and vendor purchasing issues.

> Coaching and directing the branch Service Operations Agent

Assistant activities.

> Manage preventative maintenance service agreements execution and

renewal.

> Analyze and report to branch manager all financial aspects of the

local service branch.

> Materials and subcontract services procurement.

> Assist Sales in estimating proposals.

. Pervious positions within JCI: Service Team Manager with Johnson

Controls, Kalamazoo, MI. Service Branch

> Manage team activities ranging from mechanical system installation

to preventative maintenance and service.

> Responsible for team's workload distribution and account

assignments.

> Responsible for customer satisfaction issue resolution.

> Estimate and write service proposals for retrofit, service repairs,

and preventative maintenance.

> Collaborate with Solutions Team on Performance Contracting project

development and service executed retrofits.

> Responsible for team member hiring, terminations, and development

>

> Perform start up and testing/commissioning of new equipment

> Perform preventative maintenance of equipment in order to maximize

reliability

> Perform emergency service on equipment and systems (24/7)

> Provide technical assistance to sales engineers, end-users, and

service contractors

? Assistant Manager Facilities Operations for DIRECTV Castle Rock

Broadcast Center

> Plan, schedule, prioritize, and manage employees engaged in the

maintenance, operation, modification, and repair of company

buildings, grounds, roads, and related equipment

> Develop continuous 24/7 maintenance and repair schedules and

organize projects to meet standards; plan and coordinate

maintenance activities with affected department management

> Manage outside contractors providing services for the facility to

ensure level of performance, scheduling, and work scope are in line

with contractual agreements

> Assist in developing contingency plans, particularly in the area of

building repair and maintenance, to ensure the company's ability to

maintain continuous broadcasting operations

Education

Service Operations Agent Advanced Course

Service Operations Agent Basics, JCI Institute

Managing and executing a Service Business, JCI Institute.

Examination Board of Professional Home Inspectors. Passed

National Home Inspector Examination.

Liebert Environmental Systems certified/re-certified

IRCG Excellent Leader Program

MS Office Applications; Word, Excel, Outlook, Project '98,

PowerPoint

IRCG Leadership and Teamwork Training

Technical writing seminar

OSHA 500 course

CPR, First Aid (First Responder), BBP certification

ETI Electrical Safety Course

Emily Griffith Opportunity School; Computer Trades Course

Air University; Command Non-commissioned Officer Academy

Correspondence Program

Liebert Environmental Systems certification

Darwel Building Automation Systems; Diploma/Certificate

Central Texas College; USAFR Leadership Development Program

Various HVAC related Upgrading classes and seminars ranging from

boilers to computers

RRCC; Electronics Major

Four year Pipefitter Apprenticeship; Graduate/Diploma (Top 4% of

class)

USAF; Sheppard Tech Tng. Center; Wichita Falls, TX.

Refrigeration and A/C (17 wk. course); Diploma

(Honor Graduate)

Warren Occupational Technical Center; Golden, CO.; two-year

diploma for major appliance and refrigeration repair

(3.75 GPA)

High School Graduate; Lakewood HS, Lakewood, CO. (3.5 GPA)

WORK HISTORY

2004 - Present Johnson Controls, Inc.

A C Systems, Inc

DIRECTV

A C Systems, Inc

Pipefitters Local 208 (Part-time Instructor)

Columbine Mechanical

Trautman and Shreve Inc.

USAF active duty, Air Guard, and Reserve

Contact this candidate