Christina Dietze

**** *. ******* **.

Ely, IA ***27

563-***-****

563-***-****

abjbsq@r.postjobfree.com

I believe that lifelong learning is the most important aspect of career goals. You will

never reach your dreams if you don’t learn the necessary skills to be productive, no

matter the achievement level you are seeking.

Computer Skills

Microsoft Office (98, XP, 2007) including Word, Power Point, Access, Excel & Outlook;

Arc View Software; Auto CAD; Databases & Records Management; Oracle I-Works; E-

mail; Internet; IT Trouble Shooting, GIS Certificate, Working knowledge of operation,

creation, care and maintenance of a GIS databases, Oracle NGD database

Professional Experience

09/2009-Present 40 hrs/wk

Vangent Coralville, IA

Tier 1 Customer Service Representative

• 1-800-MEDICARE

• Answer incoming calls from Medicare Beneficiaries

• Knowledge of insurance Explanation of Benefits payment/denial reason codes

• Crisis call management

• Identify, research, and resolve customer issues using the computer system

• Research billing and claims issues, enter current and accurate data

• Working knowledge of Medicare Insurance

• Adhere to Privacy Act and HIPPA Laws as they relate to confidentiality of information

releases

• Remain updated on daily changes in Medicare insurance to provide the most accurate

information and one call resolutions

04/2009-08/2009 40 hrs/wk

USA Staffing Cedar Rapids, IA

Workforce Associate

• Iowa Workforce Development Center in Iowa City

• Enter client data into Oracle database

• Interview clients for job matching and referrals

• Administer typing, 10-Key and data entry tests using Tapdance and E-Choices

• Interpretation of *ONET Codes

• Assists clients with filing on-line unemployment

• Answer multi-line phone system & directs calls to proper destinations

• Critiques client resumes

• Produces reports to include ever-changing job-seeking tips

11/2008-02/2009 24 hrs/wk

Intern with City of Cedar Rapids Cedar Rapids, IA

GIS Analyst

• Managed city, sewer & streets maintenance databases

• Researched and mapped various data for input into street GIS

(Geographical Information Systems)

• Assisted in developing preventative maintenance program

• Mapped locations of petition assessment agreements for sidewalks, pavement and

sanitary sewers

• Drew GIS layer for construction parking zones in central business district

04/2007-06/2007 20 hrs/wk

Clinton Community College Clinton, IA

Office Clerk

• Entered past and present student data in Collie database

• Answered phones

• Entered requests for transcripts

• Faxed requests

• Helped students and parents with walk in requests

07/2005-11/2006 40 hrs/wk

Generac Power Systems Maquoketa, IA

Line Leader

• Trained new people, on a line of 12 workers

• Possessed knowledge critical to proper assembly of product

• Consistently utilized ISO (International Standards of Operations)

• Problem solving

08/2004-06/2005 40 hrs/wk

Pacific Coast Feather Maquoketa, IA

Production Associate

• Sewing

• Packing

• Machine operation, set up for different fill weights

• Quality checks

01/2004-07/2004 20 hrs/wk

Drain Wizard Cedar Rapids, IA

Office and Billing

• Performed collections on accounts that were delinquent

• Scheduled new accounts

• Resolved record management issues

09/1998-01/2004 40 hrs/wk

NCS Pearson Cedar Rapids, IA

Clerk

• Operated bar-coding line

• Setting up program for the bar-coding of student Iowa Basic Skills test

• Packed materials

• Correlation of test results

• Scanner operations

• Cross trained knowledge of entire operation

02/1999-06/2000 40 hrs/wk

Frank N Magi & Access Direct Cedar Rapids, IA

Sales Associate

• Performed phone sales and surveys

• Acquired new and retained current customers through cold calls

09/1994-11/1995 40 hrs/wk

Meskwaki Bingo Casino Tama, IA

Change Person

• Flawless sale of change to customers

• Strong ability to provide superb customer service to diverse clientele

• Maintained accurate money drawer

Education

Kaplan University Cedar Rapids, IA

Human Services AS (Term 2, est. completion May, 2011)

Human Services BS (May, 2012)

Kirkwood Community College Cedar Rapids, IA

National Career Readiness, Silver Certificate (April 29, 2009)

GIS (Geographical Information Systems) Certificate (November, 2008)

Clinton Community College

Clinton, IA

Administrative Associate, (24 credit hrs completed)

Other Achievements: Student Senate, Peer Ambassador, Completed Team Work

Seminars & Diversity Training, Current Member of the NOHS ( National Organization for

Human Services) http://www.nationalhumanservices.org/mc/page.do?

sitePageId=89927&orgId=nohs

References Available Upon Request

Skills Summary

Clarified, researched, resolved, reviewed, summarized, identified, clarified,

demonstrated, performed, community development, economic development, intake,

outreach, flexibility, detailed, verification, accuracy

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