Customer Service Quality Control

Olga Sorkina

*** ***** ***

Springdale, PA *****

Phone: 724-***-****

E-mail: ********@*******.***

OBJECTIVE: To obtain either a part- or a full-time data entry position.

QUALIFICATIONS:

-Extensive customer service experience.

-Excellent

communication and organizational skills.

-Able to work well alone or as part of a team.

-Exceptional math skills.

-Proficient in Excel, Word, PowerPoint and many other computer programs

-Strong ability to meet dead lines.

EDUCATION:

2005-2009 Kent State University

Kent, OH

Bachelor's degree in Interior Design

GPA: 3.79

Dean's List

2002-2004 Lakeland Community College

Kirtland, OH

Associate of Arts Degree

GPA: 3.75

National Dean's List

EMPLOYMENT:

March -Sep. 2010 US Census Bureau

Quality Control Enumerator

- Conducted QC interviews

- Located and visited selected housing units

- Explained the purpose of the census

- Compared collected data with previous entries

2005-2008 Cleveland Center for Family Dentistry

Woodmere, OH

Dental Assistant

- Assisted the doctor during dental procedures

- Discussed patients' medical histories

- Educated patients on dental hygiene

- Performed office management tasks and trained new assistants

2002-2005 Ohio Savings Bank

Beachwood, OH

Customer Service Representative (teller)

- Assisted clients with everyday transactions

- Copied/faxed documents

- Promoted credit card and loan sales

- Developed and maintained positive relationships with

customers

Contact this candidate