Administrative Assistant Technician
Resume:
Computer Desktop Support/Help Desk
Cynthia (Cindy) L. Gardner
abjbrv@r.postjobfree.com
Professional and Work Experience
Friends University August 2008 to May 2009
Help Desk Technician
. Answer calls from student, administration, faculty, and adjunct
regarding computer issues accessing the network, resetting passwords
and troubleshooting
. Set up new student accounts and assigning their permissions in Active
Directory
. Used of Banner and Web Extender to research student information
. Created and resolve work orders in Numera Tracking System
. Used SMS remote desktop to assist and troubleshoot user issues
Gordmans Department Store May 2008 to August 2008
Sales floor Associate
. Customer assistance for soft lines including Accessories, Misses,
Children's, juniors, and Fashion Plus departments.
Pomeroy IT Solutions May 2008 to August 2008
Contract Technician
. Upgrade of RAM for a total of 8 desktop computers
Lenscrafters of Wichita - Two locations
Caregiver March 2003 to March 2008
Both Parents
. My mother was diagnosed with dementia in 2002. Then in 2003 my dad
had heart by-pass surgery replacing five valves. I moved in with my
parents to provide more intensive care for both of them. My dad was
diagnosed with Melanoma cancer in late 2004 and my mothers' dementia
was getting worse. I am thankful for this special time I was gifted
to share time with my parent.
Family Consultation Service March 2006 to June 2007
IT - Desktop Support
. First contact to receive computer problems
. Gained experience in Active Directory assigning new employees to
network and provided permissions as required
. Updated Inventory using an Excel spreadsheet
. Set up 25 new laptops and 15 new desktop computers beginning with
Windows XP, connection to the network, installed software and trained
any new employees on use of network
. Troubleshoot computer issues and forwarded to Network Administrator
when network problems occurred
. Introduced to Windows Server 2003, Exchange server 2000 and Microsoft
Office Professional 2000
Family Consultation Service cont.
Administrative Assistant May 2004 to March 2006
. Assistant to Clinical Director
. Assisted all Clinical Staff with any Template problems
. Created monthly Newsletter
. Ordered supplies for both office and building maintenance
. Coordinated with Vendors on many different issues
. Initiated process for Clinical staff to have electronic files to
client information
Hagan & Associates, LLC January 2003 to May 2004
Administrative Assistant
. Prepared patients for office visit
. Scheduled office visits, treatments and conducted reminder calls
. Handled all correspondence in a confidential and timely manner
. Established new brochure for the company
. Transmission of insurance billing including Medicare
KANSEL (Kansas School of Effective Learning) March 2000 to January 2003
Computer Instructor
. Conducted training classes for Windows 95 and 98, MS Office 97 and
2000
. Created quick reference user guides
. Organized notebooks for new students
Education
Associate of Applied Science Degree, Computer Information Systems (CIS)
Wichita Area Technical College -Wichita, KS
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