Kim R Bertelsen

**** ****** ****

Kountze, Texas 77625-6421

409-***-****

abjbri@r.postjobfree.com

Objective : Utilize my personable and professional skills to assist in providing high

q uality work to aid in maintaining a successful business atmosphere.

Qualifications : I am a highly self-motivated individual who is very reliable,

p rofessional, flexible and dedicated. I possess outstanding customer service skills

a long with Human Resource, Payroll, Account Payable/Account Receivable,

B ookkeeping, Accounting and extensive computer experience.

Selected Accomplishments : Implemented 4 day rotational work week, Developed

p lan to reduce/eliminate overtime hours, constructed and implemented Customer

S ervice Training Manual, successfully completed ISO9000 certification.

2005-Present

Office Manager/HR Assistant

Howell Furniture

• Manage all administrative and financial staff

• Staff and train all Customer Service Associates

• Maintain a friendly and personable staff

• Process, submit and distribute weekly and semi monthly payroll

• Monitor payroll insurance/support deductions for accuracy

• Maintain all 401K and escrow account deposits

• Process New Hire and Exit packages

• Maintain all employee personnel files

2003-2005

Customer Service promoted to Account Manager

Sanitary Supply

• Enter and maintain daily orders

• Assist with all office duties; phone, fax, copy, file, special orders, AP/AR

• Manage sales, service and delivery

• Assist customers with product knowledge

• Process all customer orders and follow up to insure satisfaction

2001-2002

Traffic Coordinator promoted to Sales Assistant

Clear Channel Radio

• Assign promos to designated time spot

• Assist Account Executives with new and existing business

• Design and process traffic spots

• Attend and manage company event staffing

1999-2001

Administrative Assistant

TMS Design Services/UPRR

• Training Coordinator

• Assist Directors and Managers

• Copy and restore large scale maps

• Maintain and update all required procedure manuals

• Maintain and update electronic CAD system files

Education and Training:

G raduated, Missouri Valley High School, Missouri Valley, Iowa

Iowa Western Community College, Child Development

Pathways to Effective Supervision, Jim Meier

Effective Customer Service, Metropolitan Community College

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