Customer Service Sales

TERESA G. COTHRINE

PO Box ***

South Beloit, IL *1080

Cell: 608-***-****

Email: ************@***.***

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OBJECTIVE

Professional accountant with over 19 years of experience in forecasting,

preparing financial reports, auditing and monitoring various loan programs.

Experienced in analyzing revenues and expenditures, profits and losses,

account receivables and payables and preparing all necessary reports as it

relates. Skilled in reconciling accounts, collections, allocating various

funding sources, generating and maintaining all financial statements.

WORK HISTORY

Jan 2010 Customer Service Representative

to Manpower

Present Madison, WI

Handled inbound calls for prepaid debit cards

Assisted with handling customer's questions regarding charges on account

Updated customer's account information

Educated customers on fees associated with prepaid debit cards

Filed fraud and dispute claims for customers

Assisted customers with lost and stolen debit and prepaid cards

Maintained the level of professionalism as required by company

Feb 2009 Consumer Sales Advisor I

to Areotek Professional Services

May 2009 Madison, WI

Handled inbound calls and participated in sales campaigns. Was the primary

point of contact for consumers and customers inquiring about products and

services.

Took ownership of thoroughly understanding the features and benefits of all

products and services

Kept current on all pricing, procedures, sales promotions, tools and systems

used to place orders

Updated customers' billing information

Maintained records of customers contacts

Retained current customers by offering cost-savings on products and services

Established new customers based on inquires received

May 2008 Tele-Services Representative

to The Charlton Group

Feb 2009 Monroe, WI

Conducted inbound and outbound telephone sales for Charlton's clients in the

cable television, internet, controlled circulation, market research,

newspaper circulation and account handling.

Educated customers on services and products

Handled collection of payments on accounts

Troubleshooted equipments

Established and retained current and new customers

Obtained clients through telemarketing sales

Trained and assisted other agents within the call center

Jun 2004 Senior Accountant

to City of Rockford

Sep 2007 Rockford, IL

Responsible for all of the accounting functions that pertained to the

Community Development Department which consist of various federal and state

grants.

Prepared annual budgets totaling over $40 million

Revised the loan program to reduce the delinquency rate by 25%

Maintained all financial statements

Helped with the annual audit and annual federal reports

Supervised account clerks

Streamlined accounting procedures to receive federal funds from a 90 day

turnaround to a 45 days

Developed policies and procedures for obtaining and monitoring federal, state

and tax increment financial districts within the Community Development

Department

Set up various financial statements using financial software

Written and presented a proposal to obtain a financial software geared toward

restructuring the Community Development Loan Program

Instrumental in recovering various federal grants totaling $3.5 million

Helped reorganize the department's internal controls

Jul 2000 Customer Service Representative

to Cub Foods

Aug 2006 Beloit, WI

Responsible for the day to day activities of the front end which consist of

working closely with co-workers, department heads, customers and vendors.

Supervised cashiers and service associates

Handled large sum of money

Assisted customers at the service center

Prepared various reports

Assisted vendors and customers with questions and or complaints

Monitored activities of the store

Helped stop shop-lifters and underage sales of tobacco and alcohol

Feb 2001 Accountant

to Heartland Properties, Inc.

Aug 2003 Madison, WI

Performed the necessary accounting functions for the real estate and

properties owned by Heartland Properties, Inc.

Received financial information from property managers and consolidated the

information into one report

Analyzed and review reports for accuracy

Maintained all financial statements

Maintained accounting records using various financial software

Assisted with the annual audit

Streamlined accounting procedures to meet the monthly deadlines associated

with the non-regulated entities within Alliant Energy and Alliant Energy

Resources

Nov 1989 Accountant I

to City of Beloit

Feb 2001 Beloit, WI

Performed all accounting functions that pertain to the Community Development

Block Grant Program and the Housing Authority.

Prepared annual budgets

Maintained all financial statements

Reconciled account payables and receivables

Audited the loan portfolio and tenant rent collections

Audited claims, material requisitions and documents for computer input

Assisted with annual audit

Maintained accounting records using various financial software

Reconciled bank accounts

Developed policies and procedures to streamlined the accounting functions for

the Community Development Department and Housing Authority

Promoted from Account Clerk to Accountant I

Promoted to Accountant I to Accountant II

Developed internal controls for handling of tenant rent payments

Instrumental in reorganizing the Community Development Loan Program

Reduced the delinquency rate of the loan program from 45% to 15%

Established program income for the revolving loan program to assist an

additional 25% more homeowners

EDUCATION

Oct 2001 Cardinal Stritch University

to Madison, WI

Jul 2004 Business Administration/MBA

Focused on business management with human resources, accounting, economics

and finance.

Aug 1985 University of Arkansas at Pine Bluff

to Pine Bluff, AR

May 1988 Business Administration/Bachelor of Science

Minored in Accounting and Business Management. Incorporated economics,

business statistics and finance into course study.

Contact this candidate