Customer Service Manager
Resume:
Matt Schwartzman
**** ****** **, ****** ******, MN, 55109
Objective
To work for a successful company that works well with my experience and goals
with an opportunity to excel and improve
Education
Century Community and Technical College, White Bear Lake, MN, 2001-2003
Mahtomedi High School, Mahtomedi, MN, 2000-2001
Green Valley High School, Green Valley, NV, 1998-2000
Employment
Clark Pro Painting/ Schwartzman Remodeling LLC
September 2007 - present
On-site manager/ Painter, Commercial and Residential
Myth Nightclub May 2007 – August 2009
Assistant Stage Manager/Stage Hand
I was part of a crew of guys that unloaded band staging and equipment from trucks
and set it up on stage. I also ran spotlight for most shows. I was in charge of delegating
different tasks to different guys based on their experience.
Billy’s On Grand April 2007 - September 2007
Security
I worked evening security at this bar on Grand Ave.
COMCAST August 2006 - January 2007
Customer Associate Executive
I worked for Comcast for 6 months, 4 of which I spent on the phones. As a CAE, I
handled billing, sales,troubleshooting, and all around customer service calls. I went
through extensive training on both the billing system used by Comcast and on customer
service. My sales numbers were great and my productivity was never a concern.
Helping customer's with their services was something that I took a lot of pride in.
Guitar Center March 2006 - June 2006
Sales Associate
I worked at Guitar Center for a short amount of time. In the time that I worked there I
worked in the Accessories Department. I helped customers with just about anything that
they needed, answered phone calls, and stocked new items. This job was based mostly
on commission which didn’t work for me. I exceeded my weekly goal every week
though.
Bennigan's Bar and Grill February 2004 - August 2006
Server, Bartender - Bloomington, MN September 2005 - August 2006
Server, Bartender - Maplewood, MN February 2004 - September 2005
I worked in the restaurant business for three years. I worked my way from host to
bartender in little over a year. I served tables and bartended where I received nothing
short of great comments on my service skills and customer satisfaction. I pride myself
with my customer service abilities and feel I am a people person through and through. If
it wasn’t for the Maplewood restaurant closing I was in line to become an assistant
manager.
River Market Co-op Market March 2002 - March 2004
Grocery Assistant - Stillwater, MN
This was another job where I helped customers every day. I stocked shelves and
assisted customers with special orders and questions. I placed orders for the entire
grocery department of the store and talked with business reps on a day to day basis to
better ours and their sales.
Skills
-customer skills
-computer experience with Microsoft Word, Powerpoint, Excel and the internet
-a great work attitude
References
Lucian Calvert, Call Center Manager, Comcast, St. Paul, MN
Jim Manteuffel, Contractor, Little Canada,MN
Zak Beasy, Manager, Gold Guys, Bloomington, MN
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