Customer Service Sales

Vicki Bouquet

PO Box ***

Peyton, CO *****

719-***-****

************@***.***

Objective:

To secure a position within an organization that can most effectively

capitalize on my diversified skills while offering opportunities for

continued career growth.

Skills:

Highly capable Sales Manager with over 5 years of experience in several

departments. Strong front-end/back-end store management skills in areas of

customer service, sales, display merchandising, product knowledge,

inventory control, staff training, reporting, regulatory compliance,

staffing, problem resolution, and theft prevention, with focus on floor

management and follow up feedback.

Experience:

Dillard's, Colorado Springs, CO

Cash Room Associate, January 2003 - early 2004

. Balanced all cash flow

. Worked customer service desk at high traffic times

Visual Merchandising Manager, early 2004 - early 2005

. Ensured all merchandising directives were per company policy

. Train merchandising concepts to store personnel

Sales Manager (Lingerie and Children's), mid 2005 - late 2006

. Managed and coached a staff of 20-30 sales associates ensuring all

sales goals were maintained and exceeded on a daily basis

. Schedule and staffing

. Inventory control

Sales Manager (Men's department), early 2007 - 2008

. Recruited, interviewed and hired full department staff and lead sales

team to top rankings in district; raising overall store numbers seeing

that Men's department is top 4 in volume in store

. Directed traffic flow to maximize productivity out of associates and

maximize sales

. Oversaw store operation as one of the key members of management team

. Contributed direct feedback and support to other members of management

team.

USAA, Colorado Springs,CO, March 2009 - April 2009

. Member Relations Specialist

AAA, Colorado Springs, CO, August 3rd 2009-Present

. Insurance Service Specialist

Responsibilities:

. Adding and Removing vehicles from policies.

. Adding and excluding drivers.

. Running Motor Vehicle Reports for the Northern California Area to

determine if a driver qualifies for a good driver discount.

. Accepts payments and resolves any issues with billing.

. Sells additional products and services.

. E-mails or fax evidence of insurance to members at their request.

Accomplishments: Currently have a Property and Casualty License.

SALARY REQUIREMENT: 30k -34k

Contact this candidate