Customer Service Medical

**** *** ********

Chesapeake, VA *****

Cell:910-***-****

Email:mrssullivan

*@*****.***

Bianca Sullivan

Objective Pursuing opportunities to provide overall duties of

a responsible administration support or clerical

position to utilize my qualifications and

experience.

Professional Proficient in Medical Terminology, CPT codes,

Profile Medical Manager, Medisoft, Misty Tiger and record

keeping

Computer skills include Vista, XP, Word Perfect,

Microsoft Word and personal computers

Experience in data entry: Keyboarding 55 WPM

Customer service experience includes reception,

answering multiple lines and related office duties

in promotion of good customer relations

Highly organized with attention to detail and works

well with others.

Work Experience January 2010-October 2010 The Center For

Arthritis & Rheumatic Diseases

Patient Service Representative

Greet patients and check them in and out, answer

phones, schedule appointments, verify insurance,

discharge patients, make charts, prepare charts for

clinic appointments, make copies of EKG's, pull

paperwork off of the fax machine. Register new

patients in Hyperspace, send out requested records,

file loose paperwork, and place charts on the shelf

for review.

January 2007 - January 2010 Onslow Urology

Clinic

Receptionist

Answer telephones, file patient charts, check

patients in for their appointment and post payments

in the computer. Make new patient charts, and

obtain all of their records. Send out appointment

notification cards. Write up lab orders for the

hospital or Lab Corp.

August 2004 - December 2006 Gastroenterology Ltd.

Virginia Beach, VA

Medical Records Clerk

Compiled, verified, maintained, scanned records

into the computer.

Executed daily operations of answering telephones,

assisted patients with their medical records, and

prepared charts. Located, signed out and delivered

medical records requested by the hospital

department. Compiled statistical data related to

admissions, discharges, and deaths. Provided

front-line reception duties in an extremely busy

office environment. Processed a large volume of

mail on a timely basis. Sort, file and collate a

variety of medical records and information such as

admission slips, laboratory and pathology reports,

operative notes, clinic notes, discharge summaries

into patient medical records in appropriate

sequence and in accordance with established

procedures.

May 2004-August 2004

Intern Medical Assistant

Worked front desk as a medical sectary. Answered

telephones, checked patients in for their

appointments and scheduled, updated patient charts,

filed charts.

Education 2002-2004 Tidewater Community College

Virginia Beach, Virginia

Certificate in Medical Administration

2007-2009 Coastal Carolina Community College

Jacksonville, North Carolina

Associate Degree in Science

1998-2001 Jacksonville Senior High School

Jacksonville, North Carolina

High School Diploma

Special Skills/Activities: CPR Certified, Microsoft

Office, Microsoft Word. Excel XP Access 2007 and

Word 2007. Typing (55 wpm) windows 95, 98 operating

systems

References: Available upon request

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