Customer Service Office

Alyiah Jasmine Burns

** ***** **. ********, ** **945

(Cell) 843-***-****, *******@*****.*******.***

Qualification Profile

Skilled in customer service and personnel assistance.

Administration: Skilled in filing and bookkeeping. Answer the phone with

proper etiquette that can range from single lines to multilines, and typing

50 words per minute.

Customer Service: Very well spoken, and a very people person and pleaser.

Technical Strengths: Adequate in Microsoft Office (Word, PowerPoint, and

Outlook 2007), Minor experience in Excel.

Key Strengths: Very organized, adapt well to new environment, Can do any

task that needs to be done, with confidence and excellence. Very punctual,

clean, and professionally dressed.

Professional Experience

U.S. Navy- 2000-2008

Worked as a junior sailor for the first part of my Navy career. Jobs

consisted of maintenance and operations of the USS Carl Vinson Navy

Carrier.

Supervised at a maximum of 8 junior sailors at a time in a graphic/sewing

shop on the USS Camden. At this time did over 100's of jobs for different

departments aboard the ship during a period of 6 months.

Worked as a secretary for 2 years filing the embarking and debarking of US

ships. Kept a log of all information in Microsoft Office as well as

reported all employee attendance to my superior. Being accountable for 20

sailors' availability, time off, medical updates, and training

requirements. Making sure all documents were taking care of daily, whether

in person or on the phone.

Worked in a shop that inventoried million dollar equipments that were

shipped to and from the US, to help with the Global War on Terrorism in

Kuwait for 7 months.

MCCS/MCAS Library Aide- 2010

Experienced with library rules and procedures. Skill to comprehend and

execute a numerical arrangement. Ability to operate office equipment such

as typewriter, computer, copier, and fax machine. Skilled in keeping

accurate records of patrons using facility as well as material being taken

from facility. Skilled and covering and putting spine labels on books.

Skilled in Un-securing and Securing place of business for the day.

Schools

Associates Degree of Criminal Justice- University of Phoenix- Phoenix,

Arizona

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