Customer Service High School

J antel L. Jones

***** ********** **. *******, **. 48219

313-***-**** abjbot@r.postjobfree.com

Employment History

Global Cash Access, Mount Pleasant MI 10/06 – 05/09

Title: Booth Cashier

Responsibilities:

- Provide customer service to booth customers through check cashing, credit card

advances, and other customer services contracted at the location

- Calculate figures and amounts such as discounts, interest, commissions and percentages,

accurately and efficiently

- Assist with check cashing, cash advances, ATM servicing and responding to customer

requests

- Perform cash verifications and assist with cash audits

- Complete Currency Transaction Reports

- Assist with researching cash variances and balancing of cash drawers

- Maintain clean workspace including the counter tops, floors, around computer

equipment, administrative areas, etc.

- Employ safety, security, and confidentiality standards

- Implement conflict resolution skills

- Work varying shifts

Soaring Eagle Casino and Resort, Mount Pleasant, MI 10/03 –

10/06

Title: Housekeeper

Responsibilities:

-Maintained complete knowledge of and comply with all departmental policies, service

procedures and standards. As well as ensure that standards were maintained at a superior

level on a daily basis.

- Monitored and controlled operation of various sections including, but not limited to

entertainment hall, bathrooms, gaming floor, hotel lobby, floors, public areas, offices and

storerooms

- Ensured all public areas of casino are ready for operation by thoroughly cleaning,

dusting, polishing, and vacuuming all surfaces.

- Represented Soaring Eagle Casino Resort in the most positive manner with internal and

external guests to satisfy service expectations. Interacted effectively with a diverse group

of guests and team members, learned and uses operating practices of the department and

the organization.

Einstein Bros. Bagel, Grosse Pointes Woods, MI 06/00 – 08/03

Title: Crew Member

Responsibilities:

- Provide excellent service and quality products to customers

- Maintain cleanliness and organization of all areas

- Receive and inspect products for quality and accuracy

- Assist with selection, preparation, packaging and pricing

- Balance cash at end of shift

Education

-Crockett Technical High School, Detroit, MI

Diploma – General Studies, 2002

-Central Michigan University, Mount Pleasant, MI

General Studies – 2002-2003

-Davenport University (attending), Detroit, MI

Marketing – 2010 - present

Skills

• Friendly, out-going personality

• Strong work ethic

• Professional disposition

• Affluent in MS Office

• Active listener and learner

• Good conflict-resolution skills

• Excellent written and verbal communication

• Excels at problem solving

• Loyal, dependable, trustworthy

• Very quick learner

• Passion for personal growth, focused and driven for success

References Available Upon request

Contact this candidate