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Customer Service Quality Assurance

Location:
Clearwater, FL, 33762
Posted:
October 06, 2010

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Resume:

Bonnie Chambers Rhodes

**** ******* ******* ****. #***

Clearwater, Florida 33762

727-***-**** (hm)

919-***-**** (cell)

EXPERIENCE: Maria Parham Hospital ? 566 Ruin Creek Rd. ? Henderson, NC

27563

2006 -2009 Perform screening and diagnostic mammograms. Perform bone

density procedures, computer

data entry, needle localizations.

Supervisor: Jean Moseley/Bonnie Howell Jean

Moseley/Bonnie Howell

Phone: 252-***-****

2003 - 2006 Raleigh Radiology Cedarhurst ? 1212 Cedarhurst Drive ? Raleigh,

NC 27609

Performed mammography procedures including some QA

duties. Performed routine radiologic procedures.

Performed bone densitometry and data entry on

computer.

Supervisor: Amber Card

Phone: 1-919-***-****

2002 Smithfield Urgent Care ? Smithfield, NC

RADIOLOGIC TECHNOLOGIST

Performed blood pressures, vital signs, injections, roomed

patients, performed phlebotomy procedures, and

radiologic procedures.

*No longer a practice

2000 - 2001 Imperial Center Family Medicine ? 4309 Emperor Blvd. ? Durham,

NC 27703

RADIOLOGIC TECHNOLOGIST

Established fundamental radiology department set-up,

including technique charts, cassettes, etc.

Established OSHA manual for center. Performed all

radiologic procedures, ordering, and state guidelines

for equipment. Performed phlebotomy procedures and

some limited lab procedures. Performed many overtime

duties.

Phone: 919-***-**** Manager

1996 - 2000 Raleigh Internal Medicine ? Wake Forest Rd. ? Raleigh, NC

Performed mammography, fluoroscopy studies, bone

densitometry, routine diagnostic procedures, clerical

duties, floating position to Cary office when needed.

Supervisor: Ann Hepler

Phone: 252-***-****

* No longer a practice

1993 - 1996 The Body Shop ? Wake Forest, NC

ASSEMBLY, CUSTOMER SERVICE ? FILLING DEPT.

Performed and operated filler machinery to obtain correct

fill heights and weights. Performed bottle sizing

changeovers. Assumed operational skills on labeler.

Trained in customer service department with computer

skills. Assembled data for company and franchisee stores

for weekly ordering of Body Shop products.

Assemble holiday and promotional baskets. Perform reworks

on various products.

1991 - 1993 Wake Radiology ? Merton Drive ? Raleigh, NC

Routine diagnostic procedures and mammography. Assisted in

coverage at Merton, Cary and North Ridge offices.

1988 - 1991 Wake Medical Center ? Raleigh, NC

STAFF RADIOLOGIC TECHNOLOGIST/SENIOR STAFF RADIOLOGIC

TECHNOLOGIST

Performed diagnostic procedures in fluoroscopy, general

radiology, myelography, mammography, radiographic

operative procedures, and portable radiography.

Represented personnel in quality assurance, administers

intravenous injections. Performed tomographic

procedures, monitored and demonstrated diagnostic

procedures for students. Limited experience in

computerized tomography.

1985 - 1988 Valley Medical Group ? Lompoc, CA

DEPARTMENTAL RADIOLOGIC TECHNOLOGIST

Supervised and managed nine-physician staffed radiologic

department, assumed the following administrative duties:

. Designed and developed clinical operational manual for daily

procedures.

. Supervised clerical support staff.

. Revised office filing procedures.

. Performed quality control procedures.

. Insured maintenance of radiographic equipment,

radiation protection devices, and radiographic

chemical processor equipment.

Maintained knowledge of regulatory requirements.

Monitored departmental and operational expenses.

. Performed all diagnostic radiographic procedures and

electrocardiograms.

. Performed limited laboratory procedures.

OBTAINED STATE OF CALIFORNIA LICENSE IN RADIOLOGIC

TECHNOLOGY, 1986

1984 - 1985 Landstuhl Army Hospital ? Landstuhl, Germany

MEDICAL WORD PROCESSOR TRANSCRIPTIONIST

Assumed operational skills on Lanier and CPT word

processors. Assimilated dictational reports from thirty-

two medical specialties.

1982 - 1983 DODDS System (Educational System for children of Military

Families)

Torrejon Air Force Base ? Torrejon, Spain

TEACHER'S AIDE

Provided instructional guidance for after school studies

for learning disabled students.

1978 - 1982 Wake Medical Center ? Raleigh, NC

STAFF RADIOLOGIC TECHNOLOGIST/SENIOR STAFF RADIOLOGIC

TECHNOLOGIST

Performed diagnostic procedures in fluoroscopy, general

radiology, myelography, mammography, radiographic

operative procedures, and portable radiography.

Represented personnel in quality assurance, administered

intravenous injections, performed tomographic

procedures, monitored and demonstrated diagnostic

procedures for students. Limited experience in

computerized tomography.

1978 Physicians Memorial Hospital ? La Plata, MD

RADIOLOGIC TECHNOLOGIST

Performed diagnostic procedures and fluoroscopy, general procedures,

OR procedures and portable diagnostic procedures.

Assumed on-call responsibilities.

1975 - 1977 Maria Parham Hospital ? Henderson, NC

RADIOLOGIC TECHNOLOGIST

Performed radiographic diagnostic procedures, provided

classroom instruction for radiographic anatomy. Assisted

in training of radiologic technology students.

EDUCATION: SCHOOL OF RADIOLOGIC TECHNOLOGY

Maria Parham Hospital ? Henderson, NC

Two-year Certification

COURSE OUTLINE: Radiographic

Physics, Radiographic Protection,

Darkroom Chemistry, Human

Anatomy, Merle Radiographic

Positions I. II. and III.

Radiographic Technique, Clinical

Education, Radiologic Imaging

CONTINUING EDUCATION:

Assertiveness Training,

Astronomy, Introduction to

Computers, Mammography Workshop

Instruction, ASRT Continuing

Education, AHEC Continuing

Education, Travel Agent

Certification.

REFERENCES: Available upon request.



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