Administrative Assistant Customer Service

Dreama S. Woofter

**** ****** **. ******** *******, CO 80910 *********@*.*** 719-***-****

SKILLS AND PROFICIENCIES

• •

MS Word Vista Voice Recognition Software

• •

MS Excel Written Communication

• •

MS Access Planning and Scheduling

• •

MS PowerPoint Customer Service

• •

MS Outlook Basic accounting skills

• •

Windows XP, Windows Vista Data entry

• Quick Books

EDUCATION AND TRAINING

Associate of Science – Business Administration with emphasis in Executive Assistant

Pikes Peak Community College January 2010-Present

Colorado Springs, CO

Bachelor of Arts – Psychology

University of Colorado May 2004

Colorado Springs, CO

PROFESSIONAL EXPERIENCE

Sr. Content Editor June 1992-February 2009

Lexis-Nexis Colorado Springs, CO

• Assisted other teams across company with proofreading, keying text, and reading XML code

• Maintained database (CDBII) of legal cases and statutes from which material for print products

were gathered

• Extracted cases, statutes, and secondary law cites from court opinions using MS Word

• Used desktop publishing (Quark) software to prepare and make corrections to print products

before they were sent to publishing

• Used lexis.com for legal research

Dreama S. Woofter *********@*.*** 719-***-****

• Data entry of casenames, citations, and statutes into database

Dreama S. Woofter *********@*.*** 719-***-****

Administrative Assistant Dec 1989-March 1990

Loral Technical & Training Services Colorado Springs, CO

• Scheduled meetings for all employees; escorted visitors to staff members’ offices, along with

providing hospitality service arrangements as requested by staff

• Provide administrative/secretarial support for the department such as answering telephones,

assisting visitors, and resolving and referring a range of administrative problems and inquiries

• Sort, review, screen and distribute incoming and outgoing mail for all employees

• Responsible for travel, lodging, and auto arrangements for staff

• Assisted department managers with preparation of bids using WordPerfect 5.1

Whitco, Inc. August 1984-Dec 1989

Administrative Assistant Colorado Springs, CO

• Collaborated with key members of information technology department to develop and implement

a computerized piecework payroll system for approximately 300 employees; data entry of

employee piecework information after system is implemented

• Calculated employee piecework payroll before implementation of computerized system

• Provide administrative/secretarial support such as answering telephones, assisting visitors,

typing, copying, and fax machine

• Establish, maintain, and update files, databases, records, and other documents; develop and

maintain data, and perform routine analyses and calculations in the processing of data for

recurring internal reports

• Maintained employee records including sick pay, vacation, and disciplinary matters

• Responsible for processing new hire paperwork, including I-9 and notifying payroll department

• Organize, sort and assign mail distribution for all the employees

• Compose, type, and distribute interdepartmental memorandums

• Assisted purchasing department with typing of invoices and expediting orders

REFERENCES AVAILABLE UPON REQUEST

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