Customer Service Manager

Che' L. Vaughn

***** ****** ***** **.

San Antonio, TX 78258

830-***-**** - main

210-***-**** - mobile

abjbl3@r.postjobfree.com - email

Objective To provide excellent customer service with pride and commitment

while displaying strong leadership, teamwork and initiative.

Conn's

April 2009 - Present

San Antonio, TX

Dispatcher / Computer Technician

. Bench test all Desk Tops / Notebooks brought in for service.

. Determine whether there is a Hardware / Software issue with units

. Software issues stay at my bench for service. Hardware issues go over

to Hardware Technicians or out to the Manufacturer for service

. Organize Service Technicians routes in the San Antonio, Harlingen,

Corpus Christi, and the Valley

. Schedule service for customers working with Customer Service Rep's in

a timely manner

. Track and assist Technicians in the inner and outer markets

American Taxi Inc. March 2008 -

July 2008

Mount Prospect, IL

Transportation Specialist

. Transported special needs students to their destinations

. Provided daily customer service to passengers

. Worked effectively with dispatchers to coordinate timely

transportation to business travelers

Galaxy 1 South, Inc. May 2005 -

December 2008

Tinley Park, IL

Operations Manager

. Managed staff of 35 field service technicians including hiring and

selection, performance management, employee relations, payroll and

terminations

. Routed, dispatched and tracked performance of field service

technicians

. Troubleshot customers satellite systems, phone lines, and

entertainment systems

. Provided and maintained sufficient inventory levels in the warehouse

. Traveled regionally to partnering contract companies to deliver

equipment and parts

. Provided quality assurance to all internal and external contracts

. Handled damage assessments and customer complaints in a timely manner

. Provided weekly company vehicle inspections to ensure operating

vehicles were in line with company specifications

Dish Network January 2004 -

January 2005

Tinley Park, IL

Field Service Technician II

. Installed satellite home entertainment systems and phone lines

. Performed site surveys to residential and commercial customers

. Provided timely customer service to satellite subscribers

. Troubleshot and inspected customer satellite equipment

United Parcel Service May 1996 - July

2002

Hodgkins, IL

Shipping and Receiving Manager

. Effectively managed staff of 30+ employees including hiring and

selection, employee relations, performance management, payroll and

timekeeping, union grievances and terminations

. Managed load, unload and expediting processes in the regional hub

. Periodically audited shipping and receiving in the hub

United States Army August 1991 -

September 1995

Ft. Myer, Virginia

Presidential Escort

. Performed joint service ceremonies at the White House and Pentagon

during the Clinton administration

. Awarded Top Secret, White House and Pentagon Clearance

. Served as a Sentinal at the Tomb of the Unknown Soldier

. Represented the United States Army as a Pentagon Tour Guide

Education

Lincoln Technical Institute May 2003 - December 2003

Melrose Park, IL

Electronic Systems Technician Certification

Graduated in the Top 5% of Graduating Glass

Environmental Technical Institute July 2002 - February

2003

Blue Island, IL

Heating, Air Conditioning and Refrigeration Technician Certification

Graduated in the Top 10% of Graduating Glass

Rich Central High School August1987 - May 1991

Olympia Fields, IL

High School Diploma

Additional Certifications

00' (UPS) Management Training Program, 02' Ohms / Watts Law, 02' Heating

Technology, 03'Construction Materials / Methods, 03'Soldering / Brazing,

03'Electrical / Fiber Optic Theory / Application, 03' (EPA) "Universal"

Sect. 608, 03' Intro to Computers / Application, 03'Cabling / Networking,

03' Building Automation / Life Safety Systems, 03' Electrical / Electronic

Principle

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