Angela M. Sloan

*** ****** ****, **********, ** *9709 • Mobile: 302-***-**** • Fax: 302-***-****

Email: abjbkk@r.postjobfree.com

More than 18 years of combined, diversified experience with B2B Sales, Retail Sales, Retail

Management, Grocery, Clerical, Archiving, and Customer Service.

Objective: To obtain a position in a diverse organization where I can pursue my passion for

process improvement, and exceeding customer’s expectations

EMPLOYMENT:

2008 – 2010: Call Center Services, Wilmington, DE

Customer Service / Loan Processor

Received inbound calls .Answered customer queries, resolved issues, and provided detailed

information on, Unsecured Lines of Credit and Short Term Loans. Verified eligibility. Kept records of

customer interactions and transactions, recording details of inquiries, concerns, and comments, as

well as actions taken. Recommended improvements in products, procedures, customer account

access in order to increase level of customer service. Identified delinquent accounts eligible for

payment arrangements.

2007 – 2008: Self Employed: Travel Agent

Assisted customers with making reservations for airline tickets, hotels, rental cars, cruises.

2006 – 2008: Bank of America, Newark DE

May 2007: Fraud Detection Analyst

Review potential fraudulent accounts for the prevention, and detection of fraud; taking

appropriate action based on transaction type. Actively managed security of customers accounts.

August 2006: Business Lending Customer Satisfaction

Received inbound calls regarding customer business accounts, resolved customer concerns

regarding their credit card accounts.

1996-2006 W.L. Gore & Associates Newark, DE & Elkton, MD

2003 - 2006: Inside Sales

Responsible for determining Test & Measurement customer's technical needs, and requirements,

based on their program or application. Negotiated contracts with customers. Prepared & sent

quotations. Processed orders based on customer needs. Constant customer follow-up & account

management. Communicated with Product Specialists, Engineers, Field Sales, Buyers, Purchasing,

Scheduling, Manufacturing, Quality, and Shipping, to insure customer deadlines were met.

2000-2006 Safety, Emergency Response, and Environmental Management System

Representatives

Resolved safety, emergency, or environmental concerns. Responded to plant medical, fire, or

hazard emergencies. Trained associates on waste handling procedures. Created new processes as

needed. Communicated annual targets & objectives to all associates. Presented at Leadership

meetings, updates and audit results.

2000-2003 Inventory Management Associate

Pulled parts, made kits for production, performed cycle counts, addressed discrepancies, verified

packing material against completed jobs, shipped inventory globally based on regulations. Created

work instructions. Updated Material Safety Data Sheets and managed hazardous chemicals.

Participated in reducing inventory by nearly $800,000.

1996-2000: Manufacturing, Quality, and Data Entry

Shift Leader, Trainer, Final Q.C. of Finished Goods. Transferred over 415,000 inventory part

numbers to order processing system. Stream lined manufacturing process. Assembled electronic

cables, using soldering and cable wrap techniques.

COMPUTER SKILLS:

Microsoft Word, Power Point, Excel, Outlook, Lotus Notes, Adobe, QSI

Data Base, JD Edwards.

Education:

University of Phoenix 2004 - 2006

Earned 80 credits towards a Bachelor of Arts, in Communications

Non Profit Experience:

• Worked with children 6 to 13 years old, as a mentor, and tutor with Project Restoration and the

HOST program at Downes Elementary.

• Special Olympics, Girl Scouts and Boy Scouts of America

Additional Experience:

• Grocery, Event Planning and Catering

• Retail Sales Management

• Clerical, filing, mail distribution, and, archiving

References: Available upon request

Contact this candidate