Sales Customer Service

Rebecca

Hendricks

abjbjj@r.postjobfree.com . 916-***-**** . 1229 Canevari Drive .

Roseville, CA 95747

SKILLS

. Significant training and experience delivering excellent customer

service.

. Substantial managerial training and experience training others.

. Strong interpersonal and organization skills.

. Proficient in Microsoft Office including Excel and word, as well as

Hilton Reservation Systems, OnQ, SalesPro, R&I, Micros, and Gamma

Systems.

. Successfully completed Hilton's "Customer Focused Selling" training

course, "Customer Negotiations", and "eSales".

EXPERIENCE

Thunder Valley Casino Resort, Lincoln, CA

Group Sales Coordinator July 2010 - present

. Effectively handle all incoming group sales inquiries, establishing

group needs and actively looking for various amenities to use as the "up

sell".

. Work closely with Director of Sales and Catering Manager to ensure

timely group bookings, including group block and revenue management.

. Responsible for reconciling and billing all group accounts.

. Follow-up on all inquiries, preparing proposals where necessary and

facilitating site tours with potential clients to show them our

facilities.

. Effectively coordinate all details for the client, including food and

beverage, AV equipment, entertainment, themes, etc.

. Responsible for preparing group contracts and BEOs for the clients and

for the internal hotel staff.

Hilton Garden Inn, Roseville, CA

Sales and Catering Manager

2009 - July 2010

. Assisting in implementing the sales strategy as set by the Director

of Sales, including strategies for encouraging repeat business and up-

selling.

. Increase sales revenue by proactively promoting our facilities to

new and existing clients.

. Quickly and efficiently responded to all incoming sales inquiries,

by telephone, fax, and email.

. Follow-up on all inquiries, preparing proposals where necessary and

facilitating site tours with potential clients to show them our

facilities.

. Effectively coordinate all details for the client, including food and

beverage, AV equipment, entertainment, themes, etc.

. Coordinate all internal meetings and employee functions.

. Received 2010 Sales Support Person of the Year Award.

. Surpassed sales goals every quarter, ensuring sales revenue bonuses were

received by management.

Administrative Assistant

2007 - 2009

. Responsible for all Accounting duties at the property level including

petty cash reimbursements, hotel credit card and occupancy tax

reconciliation, processing of payroll, bank deposits, food and beverage

credit card and cash reconciliation and managing chargeback inquiries.

. Act as Hilton Hhonors Guest Manager. Ensured that Hhonors members

received points and miles for stays, received all benefits they were

entitled to, train front desk staff on all promotions and policy changes

and managed reward certificate usage and reward reimbursement.

. Perform all daily, weekly and monthly duties involved in maintaining

and/or improving operations of hotel including Revenue Management,

Accounts Receivables and Payables, Human Resources and Information and

Technology.

Guest Service Agent

2006 - 2007

. Delivered excellent customer service while assisting guests with the

check-in and check-out process.

. Handled guest issues in a professional and timely manner.

. Demonstrated reliability and competence.

Ralph's Grocery, Roseville, CA 2002 - 2006

Customer Service Manager

. Managed twenty employees and the nightly safe account.

. Worked quickly, accurately, and efficiently as a cashier.

. Operated service desk and handled various customer issues.

Fairfield Inn by Marriott, Roseville, CA

2001 - 2002

Courtyard by Marriott, Roseville, CA

1999 - 2001

Guest Service Agent

. Booked reservations and directed guests accordingly.

. Worked in a high pressure, fast-paced environment.

. Repeatedly recognized for dependability and excellent guest service.

. Answered incoming calls on PBX.

. Provided assistance in all departments.

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